Rizza Villaflores
Chestermere,Canada
Summary
A dedicated and hardworking professional seeking a challenging position, where I can apply my experience, skills, and professionalism to deliver exceptional service and exceed customer expectations.
Retail professional with track record of providing exceptional customer service and supporting store operations. Known for fostering collaborative team environment and consistently meeting customer satisfaction goals. Highly adaptable to changing needs and focused on delivering tangible results through effective communication and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Retail Customer Service Associate
Safeway
02.2013 - Current
- Assisted customers with inquiries and product selection, enhancing satisfaction and loyalty.
- Processed transactions efficiently, ensuring accurate cash handling and register operations.
- Maintained organized merchandise displays, contributing to a visually appealing shopping environment.
- Collaborated with team members to resolve customer complaints, fostering a positive shopping experience.
Cake Decorator (Bakery)
Safeway
01.2013 - Current
- Processed inventory requests and verified product deliveries, ensuring accuracy and alignment with store standards.
- Managed customer inquiries via phone and in person, providing prompt, professional assistance to resolve issues.
- Tracked and monitored orders to ensure timely product availability, collaborating with vendors and internal teams.
- Resolved discrepancies in product deliveries through detailed communication with suppliers and store management.
- Prepared and maintained reports on product sales, returns, and stock levels to meet operational goals.
- Processed product returns according to company policies, ensuring compliance with vendor agreements.
- Collaborated with other departments (e.g., shipping, accounting) to streamline operations and minimize delays.
- Generated and maintained documentation for shipments, product orders, and customer returns.
- Developed new procedures to improve accuracy and efficiency in daily operations.
- Used Microsoft Office applications to create spreadsheets, manage data, and prepare reports with a focus on detail and accuracy.
Education
Diploma - Hotel Restaurant & Administration
Philippines Women's University
03.2012
Medical Clinical Unit Clerk Administration
Robertson College
Calgary, AB06-2026
Skills
- Documentation management
- Effective issue resolution
- Skilled in data management with MS Office
- Proficient multitasking abilities
- Proficient in customer engagement
- Good communication skills
- Customer relations
- Order fulfillment
- Telephone etiquette
- Computer skills
- Microsoft office
- Time management
- Understanding customer needs
Languages
English
Professional Working
Timeline
Retail Customer Service Associate
Safeway
02.2013 - Current
Cake Decorator (Bakery)
Safeway
01.2013 - Current
Diploma - Hotel Restaurant & Administration
Philippines Women's University
Medical Clinical Unit Clerk Administration
Robertson College