Naurin Amber
Mississauga
Summary
Responsible cashier proficient in handling money. Restocking merchandise and helping customers locate products. History of keeping work area clean neat and professionally arranged, Good listening skills combined with attentive and detail oriented nature.
Professional in retail customer service prepared for this role. Known for strong team collaboration and achieving results. Reliable and flexible with changing needs. Skills include problem-solving, communication, and multitasking. Recognized for enhancing customer satisfaction and supporting team goals.
Overview
10
10
years of professional experience
Work History
Retail Customer Service Associate
Old Navy
08.2022 - Current
- Ticketing, labeling, packing and scanning of merchandise
- Organized product returns, exchanges, and damaged goods for disposal or return to supplier
- Monitored daily inventory levels and implemented appropriate strategies for maintaining optimal stock levels
- Maintained a clean and organized work area by adhering to 5S standards
- Performed regular cycle counts of inventory items to ensure accuracy of records
Check-in Agent/Airport Passenger Service Agent
Air Canada
11.2015 - 10.2018
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments
- Checked-In Business and Premium Economy Passengers at Ticket Counter and gate
- Distributed Boarding Passes For Outgoing Flights
- Checked Passenger Baggage and Placed Bag Tags at the Ticket Counter For Appropriate Destination
- Coordinated Ticket Counter Activities With Those on The Ramp Regarding Baggage Handling To Ensure That All Bags Get On The Outgoing Flight
- Handle customer complaints regarding ticketing and baggage handling when problem arise
Retail Associate
TFS Food court
01.2015 - 06.2015
- Company Overview: IGI airport
- Greeted customers and provided excellent customer service
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters
- Operated cash register to process payments from customers
- IGI airport
Education
Diploma - Aviation, Travel Management
Frankfinn Institute of Air Hostess Training
11.2014
Bachelor of Arts - Art History
SHRIDHAR UNIVERSITY
Chirawa, Pilani08.2013
Diploma - Computer Application
Sikkim Manipal University
Gangtok, India06.2010
Skills
- Customer satisfaction
- Problem solving skills
- Multi tasking
- Reliable
- Quick learner
- Polite with customers
- Detail oriented
- Storage management
- Documentation
- Staff management
- Workflow coordination
- Collaborative teamwork
- Billing and invoicing
- Good communication skills
Languages
English
Punjabi
Hindi
Urdu
Timeline
Retail Customer Service Associate
Old Navy
08.2022 - Current
Check-in Agent/Airport Passenger Service Agent
Air Canada
11.2015 - 10.2018
Retail Associate
TFS Food court
01.2015 - 06.2015
Bachelor of Arts - Art History
SHRIDHAR UNIVERSITY
Diploma - Computer Application
Sikkim Manipal University
Diploma - Aviation, Travel Management
Frankfinn Institute of Air Hostess Training
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