Hi, I’m
Riya Walia
E-commerce & Retail Specialist
Brampton,Ontario
Overview
8
years of professional experience
Work History
MARC JACOBS
FT SUPERVISOR
11.2022 - 12.2024
Job overview
- Provided ongoing training and mentorship to team of eight, ensuring comprehensive product knowledge in luxury retail.
- Increased sales substantially by implementing effective strategies and targeted initiatives.
- Enhanced overall customer experience through consistent maintenance of visual merchandising standards.
- Cultivated a productive environment through strategies centered on curiosity, connection, and collaboration.
- Worked with senior management and corporate teams to create initiatives aligning with seasonal launches.
HUGO BOSS
FT ASSOCIATE
02.2022 - 11.2022
Job overview
- Delivered exceptional customer service, consistently exceeding sales targets and enhancing customer satisfaction
- Contributed to visuals and inventory management, ensuring a well-organized and visually appealing sales floor
- Built strong, lasting relationships with customers by utilizing deep product knowledge to offer tailored recommendations and encourage repeat business
TREND ARREST INDIA
ECOMMERCE MANAGER
07.2020 - 01.2022
Job overview
- Managed eCommerce initiatives across top marketplaces like Amazon and Myntra in India to boost brand visibility and generate considerable revenue.
- Created and implemented detailed brand strategies, leading to a 25% rise in quarterly online sales.
- Elevated customer experience through consistent collaboration with design and merchandising teams.
- Optimized and managed campaigns on social media, email, and websites to enhance brand presence.
- Analyzed KPIs like conversion rates, CLV, and sales metrics to optimize performance.
TREND ARREST INDIA
ECOMMERCE EXECUTIVE
12.2016 - 07.2020
Job overview
- Oversaw eCommerce operations to maintain order accuracy, streamline inventory workflows, and enhance customer interactions.
- Tracked inventory levels to ensure timely stock replenishment.
- Played a key role in executing digital campaigns resulting in significant growth in site engagement and sales.
- Directed and coordinated indoor and outdoor photoshoots while ensuring high-quality content aligned with brand standards.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Analyzed customer buying patterns, identified trends and recommended changes in product offerings and pricing structure.
- Planned and implemented site content updates, merchandising of newly launched products, integrated campaigns and promotions.
- Managed customer service inquiries related to online orders, ensuring high levels of customer satisfaction.
Education
Int. Institute Of Fashion
Master from Fashion Designing
09-2016
Delhi University
Bachelor from Textiles
06-2014
Skills
- Effective Time Management
- Strategic Decision-Making
- Communication Skills
- Effective Leadership
- In-Depth Product Knowledge
- Market Understanding
- Workflow Streamlining
- Inventory management
Languages
Hindi
Native language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
FT SUPERVISOR
MARC JACOBS
11.2022 - 12.2024
FT ASSOCIATE
HUGO BOSS
02.2022 - 11.2022
ECOMMERCE MANAGER
TREND ARREST INDIA
07.2020 - 01.2022
ECOMMERCE EXECUTIVE
TREND ARREST INDIA
12.2016 - 07.2020
Int. Institute Of Fashion
Master from Fashion Designing
Delhi University
Bachelor from Textiles