Riya Narula
Canmore,AB
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best
enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Problem Solver
Amazon
Hamilton, Ontario
09.2022 - 08.2023
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
- Created detailed reports outlining problem solving techniques used in specific cases.
Food Service Supervisor
Subway
Canmore , Alberta
03.2024 - Current
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
Cashier Team Lead
Safeway
Canmore, Alberta
06.2024 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Monitored cashier performance, providing feedback as needed.
Education
Associate of Arts - Hospitality And Tourism Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, None05-2021
Skills
- Customer service
- Team leadership
- Energy conservation
- Food quality control
- Effective communication
- Time management
- Problem solving
- Quality assurance
- Hygiene practices
- Quality control
Certification
- Food Handling Certification
- Pro Serve
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Cashier Team Lead
Safeway
06.2024 - Current
Food Service Supervisor
Subway
03.2024 - Current
Problem Solver
Amazon
09.2022 - 08.2023
Associate of Arts - Hospitality And Tourism Management
Cambrian College of Applied Arts And Technology