Summary
Work History
Overview
Education
Skills
Certification
Timeline
Generic

Riya K. Mistry

Cambridge,Canada

Summary

  • Possess strong communication skills, consistently providing exceptional customer service.
  • Client engagement by 'Service To Sales'.
  • Bank Operations experience - Cash Management.
  • Proficient in Cold Calling and Telemarketing.
  • Identifying sales and referral opportunities by understanding customer banking needs.
  • Customer interaction - Virtual / In person.
  • Maintain relationships with customers by proactively taking ownership of resolving and preventing client banking problems.
  • Tracking customer records for business reports.
  • Hardworking and multitasking.
  • Ability to work independently in a dynamic work culture with punctuality.

Work History

Merchandising Associate

THE HOME DEPOT CANADA
04.2024 - 12.2024
  • Maintain bay service records and other documentation as directed
  • Execute one off projects as required by store, district, and regional leadership
  • Merchandising: General Service, Tasking, Packdown, and Projects
  • Partner with store leadership to markdown all damaged or un-sellable merchandise
  • Build displays and fixtures using basic hand tools
  • Maintain, order, and install display material/signage/brochures
  • Answer questions regarding the store and products for the customers

Front Desk Customer Service

QUIZNOS CANADA
06.2023 - 12.2024
  • Welcome customers and help determine their orders
  • Process customer orders and record them in the restaurant database
  • Checking online orders and ensuring all orders are delivered on time
  • Respond to customer inquiries, issue receipts, and record customer suggestions
  • Accept cash and return correct change
  • Accept debit/credit sales from POS machines
  • Tally money in the cash drawer at the beginning and end of each shift
  • Performing opening and closing duties, daily checks, etc
  • For the restaurant

Virtual Relationship Manager

HDFC Bank Ltd
02.2021 - 04.2023
  • Profiling Customers and providing financial products to meet customer needs
  • Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy
  • Updating customer interactions in CRM NEXT system
  • Accurate logging and resolution of complaints
  • Regular interactions with the customers and proactively assessing customer needs
  • Deepening relationships by cross-selling approx
  • 29 sticky products such as Credit cards, Insurance, General Insurance, loans, etc
  • Promoting Digital Banking services for a premium customer service experience
  • Taking appointments on calls and making field calls with channel partners

Deputy Manager

IndusInd Bank
07.2019 - 02.2021
  • Acquisition of new bank customers
  • Handling customer requests and providing services according to needs
  • Cross-selling assets via Business Banking, Loan Against Property (LAP), Home Loans, Life, and General Insurance to existing customers
  • Making daily sales calls to potential customers for High-Value Savings and Current Accounts
  • Create new business opportunities by building trust and contacts with clients

Overview

5
5
years of professional experience
1
1
Certification

Education

Master of Business Administration - Marketing

Oakbrook Business School
05.2019

Bachelor of Commerce -

National College of Commerce
Ahmedabad, GJ
05.2017

Skills

  • Merchandise planning
  • Goal oriented
  • Customer service
  • Active listening
  • Sales and marketing
  • Building relationships
  • Insurance policy sales

Certification

  • Life Licence Qualification Program (LLQP) By Financial Services Regulatory Authority of Ontario (FSRA)
  • Mutual Fund Distributors Certification - NISM (National Institute of Securities Markets - India)
  • IRDA (Insurance Regulatory and Development Authority of India)


Timeline

Merchandising Associate

THE HOME DEPOT CANADA
04.2024 - 12.2024

Front Desk Customer Service

QUIZNOS CANADA
06.2023 - 12.2024

Virtual Relationship Manager

HDFC Bank Ltd
02.2021 - 04.2023

Deputy Manager

IndusInd Bank
07.2019 - 02.2021

Bachelor of Commerce -

National College of Commerce

Master of Business Administration - Marketing

Oakbrook Business School

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Riya K. Mistry