RIYA KAPOOR
Winnipeg,Canada
Summary
Motivated and customer-focused professional with hands-on experience in fast food, retail, and grocery environments. Proven ability to thrive in high-pressure situations while delivering excellent customer service and maintaining operational efficiency. Seeking a customer service role to apply expertise in enhancing organizational operations and contributing to long-term growth.
Overview
3
3
years of professional experience
Work History
Grocery Associate
Walmart
01.2024 - Current
- Supported store operations by stocking shelves, organizing displays, and maintaining inventory accuracy
- Assisted customers with locating products and provided knowledgeable recommendations
- Ensured a clean and orderly shopping environment to enhance the customer experience
- Operated the POS system for purchases and returns, maintaining accuracy in transactions
Crew Member
Burger King
12.2022 - 03.2024
- Delivered high-quality service to customers by accurately taking orders, preparing food, and addressing concerns promptly
- Maintained cleanliness and hygiene standards in compliance with company and health regulations
- Handled cash and card transactions, ensuring accuracy and efficiency
- Collaborated with team members to meet sales goals and manage peak hours effectively
Restaurant Associate
ISAYTAKOYUMMY
02.2022 - 05.2023
- Greeted and seated guests, ensuring a welcoming and positive dining experience
- Managed customer orders, resolved complaints, and ensured satisfaction with meals and services
- Assisted in inventory tracking, restocking, and maintaining the dining area
- Trained new staff on restaurant protocols and customer interaction techniques
- Frequently praised for the performance
Education
Senior Secondary Education - Commerce stream
Ryan International School
Ludhiana IndiaBBA - Business
University of Winnipeg
Winnipeg, MB01-2025
Skills
- Microsoft Office
- Effective communication
- Conflict resolution
- Cash handling
- Time management
- Multitasking
- Willingness to learn
- Punctual and reliable
- Workplace safety
- Merchandising techniques
- Teamwork and collaboration
- Customer service-focused
Languages
English
Hindi
Punjabi
Timeline
Grocery Associate
Walmart
01.2024 - Current
Crew Member
Burger King
12.2022 - 03.2024
Restaurant Associate
ISAYTAKOYUMMY
02.2022 - 05.2023
Senior Secondary Education - Commerce stream
Ryan International School
BBA - Business
University of Winnipeg
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