Riya
Brampton,ON
Summary
Highly motivated candidate equipped to support safety and security of people and property. Experienced in assessing and resolving complex security and safety issues with proven record of maintaining a professional demeanor in high-pressure situations. Demonstrated ability to remain alert and take appropriate action in emergency situations.
Overview
2
2
years of professional experience
Work History
Video Monitoring Agent
IGuard 360
01.2024 - Current
- Monitored live cameras, cleared alarms, and did investigations for the incidents that happened.
- Successfully handled escalated calls with patience and understanding.
- Managed incoming calls, emails, and chats to address customer needs and concerns.
- Dispatched guards or police according to the site protocols.
- Issued parking permits and granted access to visitors remotely.
Detection Specialist
Stealth Monitoring
06.2022 - 01.2024
- Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities
- Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques
- Utilized surveillance systems such as CCTV cameras for monitoring purposes
- Processed alarms and escalations
- Dispatched police on crime incidents.
Security Guard
CM Commissionaires Great Lakes
06.2022 - 09.2023
- Interacted with visitors and employees in a professional manner
- Protected property and staff by maintaining safe and secure environment
- Escorted the Contractors on multiple sites
- Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities
- Adhered to all company policies regarding confidentiality of information.
Education
Diploma - Tourism And Hospitality
St. Lawrence College
Scarborough, ON09.2023
Skills
- CCTV Monitoring
- Crime Prevention
- Incident Reporting
- Workplace Safety
- Verbal and written communication
Timeline
Video Monitoring Agent
IGuard 360
01.2024 - Current
Detection Specialist
Stealth Monitoring
06.2022 - 01.2024
Security Guard
CM Commissionaires Great Lakes
06.2022 - 09.2023
Diploma - Tourism And Hospitality
St. Lawrence College
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