MS office
Riviya Dutta
Surrey,BC
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
3
3
year of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Kitchen Lead
Chipotle Mexican Grill
01.2024 - Current
- Prepare and oversee food orders while maintaining quality
- Train, coach, and supervise kitchen staff
- Monitor inventory and restock supplies as needed.
- Ensure adherence to safety and health guidelines
- Communicate effectively with team members and management
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
Seasonal Sales Associate
Moore's Men's Clothing, Langley
04.2024 - 07.2024
- Assisted customers in selecting clothing and accessories to suit their style and needs
- Built rapport to foster repeat business and referrals
- Processed transactions accurately and efficiently while maintaining a positive shopping experience
- Managed inventory by restocking items and participating in regular stock audits
- Supported visual merchandising by maintaining appealing product displays
- Collaborated with the team to achieve store-wide sales goals
Sales Associate
Bath and Body Work, Port Coquitlam
04.2023
- Assisted customers in selecting products, and offering personalized recommendations based on their needs
- Supported sales initiatives by promoting store events, discounts, and loyalty programs
- Handled transactions efficiently, including returns and exchanges, to ensure a seamless shopping experience
- Stocked shelves, organized displays, and maintained visual merchandising standards
- Collaborated with team members to achieve store sales targets and deliver excellent customer experiences
Skills
- Team Leadership
- Relationship building
- Process Improvements
- Problem-Solving
- Performance Management
- Teamwork
- Stocking and receiving
- Customer service
- Store opening and closing
- Financial records analysis
- Communication skill
- Adaptability
- Operational skills
- Cash handling
Certification
Certification in investment analysis | McKinney's &Company2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Gretl
Project Libra
GanttProject
Education
Master of Arts - Business Administration
University Canada West
Vancouver 04.2023 - 12.2024
Timeline
Seasonal Sales Associate
Moore's Men's Clothing, Langley
04.2024 - 07.2024
Kitchen Lead
Chipotle Mexican Grill
01.2024 - Current
Master of Arts - Business Administration
University Canada West
04.2023 - 12.2024
Sales Associate
Bath and Body Work, Port Coquitlam
04.2023
Certification in investment analysis | McKinney's &Company2024
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