Dariana Moreno
SAN JOSE
Summary
Dynamic customer service experience with a proven track record at Chipotle Mexican Grill, adept at resolving complaints and enhancing customer satisfaction. Recognized for reliability and problem-solving skills, I excel in multitasking and organization, ensuring a positive experience for patrons while maintaining a safe environment. Committed to delivering exceptional service and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
11.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored service staff performance and provided feedback for improvement.
Cashier
Panda Express
03.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases and locate items
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Software Systems
Universidad Politecnica De Sinaloa
Sinaloa Mexico12-2020
Skills
- Customer service
- Reliable and responsible
- Customer service management
- Positive attitude
- Multitasking and organization
- Problem-solving
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cashier
Panda Express
03.2022 - Current
Service Manager
Chipotle Mexican Grill
11.2021 - Current
Bachelor of Science - Software Systems
Universidad Politecnica De Sinaloa
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