Summary
Work History
Education
Skills
Timeline
Cashier

Ritika Devasi

Hamilton,ON

Summary

Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Work History

Cashier

KFC Taco Bell
Hamilton, ON
10.2022 - 02.2023
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.

Associate Attorney

Integreon Managed Solutions Private Ltd.
Mumbai, MH
2019.09 - 2022.07
  • Documented effective and replicable methods for extracting data and organizing data sources.
  • Used statistical methods to analyze data and generate useful business reports.
  • Discovered and confirmed case information by retrieving accused products and coded documents using confidential client's in house software.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • Created dashboards to monitor and track key performance indicators.

Inbound Information Retireval Officer

Just Dial
Mumbai, MH
08.2017 - 08.2019
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Recorded customer interactions, inquiries and comments in customer service database for traceability.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.

Education

Paralegal Program -

Mohawk College of Applied Arts And Technology
Hamilton, ON
04.2024

Bachelor of Laws -

Mumbai University
Mumbai, MH, India
10.2020

Bachelor of Mass Media - Advertising

Mumbai University
Mumbai, MH, India
08.2017

Skills

  • Warm calling
  • Product and service understanding
  • Performance-driven
  • Consumer behavior
  • Inbound
  • Product understanding
  • Script use
  • Process Improvement
  • Professional Relationships
  • Communications
  • Customer Service
  • Problem Resolution

Timeline

Cashier

KFC Taco Bell
10.2022 - 02.2023

Associate Attorney

Integreon Managed Solutions Private Ltd.
2019.09 - 2022.07

Inbound Information Retireval Officer

Just Dial
08.2017 - 08.2019

Paralegal Program -

Mohawk College of Applied Arts And Technology

Bachelor of Laws -

Mumbai University

Bachelor of Mass Media - Advertising

Mumbai University

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Ritika Devasi