Ritik Saini
North York
Summary
Motivated and versatile professional with hands-on experience in digital marketing and customer service. Developed strong teamwork and customer service skills in a fast-paced environment, looking to transition into a new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make a meaningful impact in a new role.
Overview
4
4
years of professional experience
Work History
Team Member
Tim Hortons
10.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring positive experiences for all guests.
- Maintain food safety and cleanliness by strictly adhering to protocols in both front and back of house operations.
- Efficiently manage inventory by receiving deliveries, stocking supplies, and ensuring proper display standards.
- Address guest concerns promptly to maintain high satisfaction levels and service recovery.
Digital Marketing Executive
Digisharks Communications Private Limited
02.2022 - 06.2023
- Developed and executed digital marketing campaigns across multiple social media channels to enhance brand visibility.
- Crafted and executed email and online newsletter campaigns to foster consumer engagement and drive conversions.
- Analyzed website traffic and campaign performance using Google Analytics to inform strategic decisions.
- Conducted market research to analyze current trends, assess competitor strategies, and refine target audience approaches.
Education
Post Graduate Certificate - Public Relations
York University, Keele Campus
05.2025
Post Graduate Certificate - Digital & Content Marketing
York University, Keele Campus
05.2024
Bachelor of Arts - Human Resources Development
Dr. Bhim Rao Ambedkar College, University of Delhi
Delhi, INDIA07.2022
Skills
- Customer Service & Operations: Proven ability to deliver outstanding guest service, manage inventory, and ensure timely operations
- Digital Marketing: Proficient in planning and executing digital campaigns; experienced with Google Ads, social media marketing, and email campaigns
- Technical Proficiency: Skilled in Microsoft Word, Excel, and PowerPoint; strong IT and online research capabilities
- Soft Skills: Excellent communication, problem-solving, multitasking, and time management skills
- Attention to Detail: Consistently adheres to strict safety, hygiene, and quality standards
Languages
English, Hindi, Punjabi
Full Professional
Interests
Enjoy watching movies and web series, playing cricket, and listening to music.
INTERNSHIP EXPERIENCE
- Digital Marketing Intern
- DMCS India | June 2021
- Assisted in the execution of email, social media, and SEO strategies across various platforms.
- Collected, analyzed, and reported campaign data to support the marketing team’s strategic initiatives.
ADDITIONAL INFORMATION
Personal Attributes: Positive attitude, strong work ethic, and a commitment to continuous learning.
Timeline
Team Member
Tim Hortons
10.2023 - Current
Digital Marketing Executive
Digisharks Communications Private Limited
02.2022 - 06.2023
Post Graduate Certificate - Digital & Content Marketing
York University, Keele Campus
Post Graduate Certificate - Public Relations
York University, Keele Campus
Bachelor of Arts - Human Resources Development
Dr. Bhim Rao Ambedkar College, University of Delhi