Summary
Overview
Work History
Education
Skills
Relevant Topics
Certification
Languages
Timeline
Generic

Ramanpreet Grewal

Brampton,Ontario

Summary

Desire to grow as a professional by adding qualitative value to teamwork by using my skills to achieve organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member

Tim Hortans
Toronto
04.2023 - Current
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Rotated through series of different stations based on team needs.
  • Monitored expiration dates on food items for freshness assurance.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Customer Service Representative

Blackwell
Moncton, NB
08.2022 - 12.2022
  • Answered store and merchandise questions and led customers to wanted items.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Supervisor

Tim Hortons
Moncton, New Brunswick
03.2021 - 12.2022
  • Established methods to meet work schedules
  • Supervised and co-ordinated activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimated and ordered ingredients and supplies
  • Ensured food service and quality control
  • Prepared budget and cost estimates
  • Addressed customers' complaints or concerns
  • Maintained records of stock, repairs, sales, and wastage
  • Prepared and submitted reports
  • Established work schedules

Security Guard

HD Protective Services
Scarborough, Ontario
01.2019 - 05.2019
  • Issued visitor badges and access cards to authorized personnel.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Completed incident reports regarding violations of policies or procedures.
  • Maintained high levels of alertness throughout shifts.
  • Administered first aid when necessary in accordance with training guidelines.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Education

Computer System Technician Software Engineering -

Sheridan College of applied Arts and Technology
08.2019

Senior Secondary with Physics, Chemistry, and Maths -

01.2017

Skills

  • Eager to learn and determined to succeed
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Participate in personal performance management and development activities, including cross training within own team
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • A positive, winning approach, incorporating integrity, confidentiality and discretion
  • Exceptional interpersonal, presentation and communication skills with the ability to provide responsive guest service
  • Confident user of MS Office, inventory, POS programs, internet, e-mail and social media
  • An effective problem solver, with a proven ability to perform well under pressure; manage and lead multiple priorities simultaneously
  • Trained in WHMIS, Smart Serve, and skilled knowledge of food, wine, beer and spirits
  • Flexibility to work evenings and holidays as required
  • Multi-lingual – English, written and spoken, Fluent in Hindi and Punjabi

Relevant Topics

  • Data communication
  • Web Programming
  • LINUX/UNIX Operating system
  • Object oriented programming-Java

Certification

  • Ontario security guard license
  • New Brunswick security license
  • Driver's License
  • First Aid & CPR Level-C [Standard]
  • BST certificate

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Team Member

Tim Hortans
04.2023 - Current

Customer Service Representative

Blackwell
08.2022 - 12.2022

Supervisor

Tim Hortons
03.2021 - 12.2022

Security Guard

HD Protective Services
01.2019 - 05.2019

Computer System Technician Software Engineering -

Sheridan College of applied Arts and Technology

Senior Secondary with Physics, Chemistry, and Maths -

Similar Profiles

CREATE PROFILE
Ramanpreet Grewal