Ritik Kumar
Burnaby,British Columbia
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Store Associate
Easy Day Grocery Store
Patiala, India
07.2022 - 01.2024
- Provided cash register operations and handled customer payments.
- Assisted customers with product selection, pricing and availability.
- Ensured the cleanliness and tidiness of the store.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Demonstrated excellent customer service skills at all times.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Recommended merchandise to customers based on needs and preferences.
Customer Service Representative
More Supermarket
Rajpura, India
08.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
MBA - Accounting And Finance
University Canada West
Vancouver, BC03-2026
High School Diploma -
Punjabi University
Patiala, India05-2021
Skills
- Product display
- Customer Service
- Cash Handling Accuracy
- Inventory Control
- Team Collaboration
- Excellent Communication
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
AVAILABILITY
- Full Time/ Part Time
Accomplishments
- Employee of the Month - 2 Times
Timeline
Store Associate
Easy Day Grocery Store
07.2022 - 01.2024
Customer Service Representative
More Supermarket
08.2021 - 06.2022
MBA - Accounting And Finance
University Canada West
High School Diploma -
Punjabi University
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