Rita Raud
Whistler,BC
Summary
Accomplished Operations Supervisor and Outdoor Instructor with extensive experience in overseeing and coordinating a wide range of outdoor activities. Adept at team management, prioritizing safety, and providing first aid training, I excel at fostering employee development and enhancing guest satisfaction. Skilled in off-road vehicle operation, including snowmobiling and rope rescues. My background as a Snowboard Instructor and Ski/Snowboard Rental Technician further enables to deliver comprehensive support in outdoor recreational settings. Dedicated to ensuring a safe, supportive environment and delivering exceptional outdoor experiences for all participants.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cook
RMU Outdoors Whistler
02.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Operations Supervisor / Outdoor Guide
The Adventure Group Whistler
05.2018 - 01.2024
- Evaluated team member performance and productivity, provided feedback and encouraged employee development while fostering a supportive working environment.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Streamlined daily operations across three to four departments, overseeing dispatch activities and implementing effective problem-solving measures.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Developed systems and procedures to improve operational quality, guide happiness, team efficiency and customer satisfaction.
- Key Member of the Mental Health First Aid Committee and the Joint Health and Safety Committee in order to best look after staff welfare.
- Learned and maintained proficiency in first responder skills such as First Aid (110hr) and CPR to offer individuals in distress optimal support.
- Designed, documented, and executed monthly staff training sessions on first aid.
- Performing as well as training the team on rope rescues for people and off-road vehicles (RZR/snowmobile).
- Usage of Cascade Glider, a patient evacuation equipment on zip lines.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Multiple years of experience as a snowmobile, RZR, zip line and aerial obstacle course guide.
- Usage of various different off-road vehicles such as 4x4 trucks, ATVs, polaris Rangers and RZRs and snowmobiles.
- Usage of radio communication as a guide and as operations dispatcher.
- Guided groups of up to 18 people on scheduled tours.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Tracked and maintained company equipment, tools and technology to manage inventory and make sure everything is in good working condition and up to date/regulations.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Built personal relationships with guests to promote positive experiences.
Snowboard Instructor
Whistler Blackcomb Snow School
11.2017 - 04.2018
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
- Stayed on top of current weather conditions to maintain student safety.
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Communicated physical instructions to guest visually and verbally.
- Maintained a professional, safe, fun and positive education experience for guest of all ages and ability levels.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Offered constructive feedback to clients to help reach goals.
- Analyzed client feedback to adjust coaching sessions accordingly.
Snowboard Instructor
Snowboardschule Mayrhofen Total (SMT)
12.2016 - 04.2017
Ski/Snowboard Rental Technician /Snowboard Instructor
Sport Schiestl
11.2010 - 04.2011
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
- Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
- Greeted customers at rental counter and initiated communication to determine service needs.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Received returned items, evaluating products for overall condition and readiness for next use before storing in designated areas.
- Explained available rental options, rates and full rental terms thoroughly to facilitate customer satisfaction.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Ski and snowboard servicing on a professional ski tuning machine for all rental equipment as well as guest personal equipment.
Education
No Degree - Snowboard Instructor Level 2
Ski Instructor Academy GmbH & Co KG
Kaprun, Austria12.2016
Bachelor of Science - Technical Design And Technology of Apparel
Tallinn University of Applied Sciences
Tallinn, Estonia06.2015
Skills
- Customer Relations
- Operations Management
- Staff Supervision
- Safety Oversight
- Performance Monitoring
- Risk Management
- Team Training
- Attention to Detail
- Problem Solving
Certification
- Mental Health First Aid Training, Standard, Mental Health Commission of Canada - July 2022
- Certified Outdoor Emergency Care First Aider (110 hr), Pacific Alpine Institute - November 2020
- Avalanche Safety Training 1, Altus Mountain Guides - January 2019
Languages
English
Native or Bilingual
Estonian
Native or Bilingual
Timeline
Cook
RMU Outdoors Whistler
02.2024 - Current
Operations Supervisor / Outdoor Guide
The Adventure Group Whistler
05.2018 - 01.2024
Snowboard Instructor
Whistler Blackcomb Snow School
11.2017 - 04.2018
Snowboard Instructor
Snowboardschule Mayrhofen Total (SMT)
12.2016 - 04.2017
Ski/Snowboard Rental Technician /Snowboard Instructor
Sport Schiestl
11.2010 - 04.2011
No Degree - Snowboard Instructor Level 2
Ski Instructor Academy GmbH & Co KG
Bachelor of Science - Technical Design And Technology of Apparel
Tallinn University of Applied Sciences
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