Summary
Overview
Work History
Education
Skills
Timeline
Barista
Samuel Arua

Samuel Arua

Halifax,Nigeria

Summary

Reliable Factory Worker with 2 years of experience in metal fabrication and product finishing. Proven history of dedication and reliability, including working long shifts with minimal supervision. Excellent physical stamina and teamwork ability. Enthusiastic Team Crew Associate supports restaurant operations and enhances customer satisfaction. Prepares food with safety and quality standards in mind. Physically fit and energetic with flexible schedule and adaptable mentality. Hardworking. Detail-oriented Prep Cook successful in high-volume fast food settings. Highly skilled in different stations, cooking methods and presentations. Brings strong commitment to teamwork. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Cook

Sicilian Pizza
Halifax, NS
01.2022 - 01.2023
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Grilled and deep fried various foods from meats to potatoes.

Customer Service Representative

ALORICA
Halifax, NS
01.2021 - 01.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.

General Laborer

kent building supplies
Halifax, NS
04.2021 - 02.2022
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Participated in company training sessions to improve skills and boost process knowledge.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Completed variety of physical labor tasks.

Customer Service Representative

Answer360
Halifax, NS
02.2021 - 12.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Improved customer service wait times to mitigate complaints.
  • Made outbound calls to obtain account information.

Factory Worker

UNILEVER Plc.
Lagos, Nigeria
01.2018 - 01.2020
  • Sorted and packaged products to prepare for processing or shipment.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Loaded and unloaded items from machines and conveyors.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Attended regular training sessions to increase machine operating skills.
  • Set up and tended equipment with machine operators to complete runs.
  • Tracked counts of work cycles for accuracy.

Education

High School Diploma -

KEMS College
Lagos, Nigeria
12.2013

Bachelor of Science - Computer And Information Systems

Dalhousie University
Halifax, NS

Some College (No Degree) -

Evangel College

Skills

  • Customer relations
  • Quality control
  • Patient relations
  • Processing knowledge
  • Decision-making
  • Multitasking
  • Conflict resolution
  • Basic math
  • Patient Data Analysis
  • Airway Management
  • First Aid
  • Patient Positioning
  • Attention to Detail

Timeline

Cook

Sicilian Pizza
01.2022 - 01.2023

General Laborer

kent building supplies
04.2021 - 02.2022

Customer Service Representative

Answer360
02.2021 - 12.2021

Customer Service Representative

ALORICA
01.2021 - 01.2023

Factory Worker

UNILEVER Plc.
01.2018 - 01.2020

High School Diploma -

KEMS College

Bachelor of Science - Computer And Information Systems

Dalhousie University

Some College (No Degree) -

Evangel College

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Samuel Arua