Rita June-Jack
North York,Ontario
Summary
Successful Client service Coordinator with over 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Coordinator/Assignment Coordinator
SRT Medstaff
06.2021 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
Client Service Representative/Assignment Coordinator
ParaMed Home Health Care
02.2019 - 05.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - English Language
Delta State University
NigeriaDiploma - Occupational Health And Safety
Anderson College
Toronto, ON10.2024
Diploma - Addictions And Community Service Worker
CDI College
Toronto, ON2021
Skills
CRM software knowledge
Scheduling and Planning
Customer Relations
Client Relationship Building
Strong Organization
Client Relations
Scheduling and Coordinating
Problem Resolution
Teamwork and Collaboration
MS Office
Staff Management
Certification
- CPR Certification
- First Aid Certification
Timeline
Client Service Coordinator/Assignment Coordinator
SRT Medstaff
06.2021 - Current
Client Service Representative/Assignment Coordinator
ParaMed Home Health Care
02.2019 - 05.2021
Bachelor of Arts - English Language
Delta State University
Diploma - Occupational Health And Safety
Anderson College
Diploma - Addictions And Community Service Worker
CDI College
Similar Profiles
Tanya GeddesTanya Geddes
REGISTERED NURSE (CASUAL) at SRT Medstaff Nursing AgencyREGISTERED NURSE (CASUAL) at SRT Medstaff Nursing Agency
Vanessa OrtizVanessa Ortiz
Personal Support Worker at SRT MedstaffPersonal Support Worker at SRT Medstaff
ABIMBOLA MAKINDEABIMBOLA MAKINDE
Personal Support Worker at SRT MedStaffPersonal Support Worker at SRT MedStaff