Anesha Andrew
Toronto,ON
Summary
Results-driven Client Service Coordinator with demonstrated administrative expertise in scheduling. Passionate about making a positive impact in my community by promoting health and wellbeing for families and individuals in need of care services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Everest Home Health Care
Toronto, ON
07.2021 - 05.2024
- Maintained high levels of client satisfaction through diligent scheduling coordination, ensuring all field staff assigned to health care facilities were properly matched.
- Resolved client and field staff complaints with empathy, resulting in increased loyalty to Everest Home Health Care.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on client and staff accounts at team meetings.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner while adhering to Everest Home Health Care's policies and protocols.
- Managed high volumes of incoming and outgoing calls and emails while documenting accurate information on client accounts as well as staff accounts.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Completed daily logs and end of day reports for management review.
- Trained and supervised employees on office policies and procedures, providing support when needed.
- Assisted the Payroll Team by meticulously reviewing timesheets and overtime records for staff.
Customer Service Representative (2 Month Contract)
Buchanan Technologies
Toronto, ON
03.2021 - 05.2021
- Answered all inquiries regarding the Federal Government's roll out plans for COVID-19 Vaccination Program.
- Booked COVID-19 vaccine appointments for residents of Toronto at Toronto Regional Hospitals.
- Evaluated patients eligibility for the vaccine as mandated by the hospitals prior to booking.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating various hospital websites to book online appointments, fostering autonomy and awareness of the COVID-19 vaccine for qualified candidates.
- Documented all interactions as mandated by Toronto Regional Hospitals for the hospitals' statistical records.
- Attended all briefings and meetings scheduled by Project Supervisor.
Education
Child And Youth Worker Diploma - Community Services
George Brown College
Toronto, ON08.2010
Skills
- CRM software knowledge
- Scheduling and Planning
- Client Relationship Building
- Exceptional communication
- Account Management
- Training and mentoring
- Field Staff Support
- Meeting deadlines
Languages
English
Native or Bilingual
Certification
CPR/AED Level C Certification
Heaven Can Wait Emergency First Aid Training
Timeline
Client Service Coordinator
Everest Home Health Care
07.2021 - 05.2024
Customer Service Representative (2 Month Contract)
Buchanan Technologies
03.2021 - 05.2021
Child And Youth Worker Diploma - Community Services
George Brown College
CPR/AED Level C Certification
Heaven Can Wait Emergency First Aid Training
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