RITA HWEDIEH
Mississauga,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments and capable and highly organized when coordinating documents, supplies and project resources.
Overview
12
12
years of professional experience
Work History
Lunchroom Supervisor
Peel District School Board
01.2022 - Current
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Monitored student behavior and implemented corrective actions.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Assisted teachers during non-meal hours with classroom and student support needs.
Office Administrative Assistant
Newcomer Centre Of Peel
01.2020 - 09.2022
- Provided clerical support to company employees by copying, Intake forms, info mail, faxing and filing documents .
- Welcome visitors and alerted staff to arrivals of scheduled appointments
- Registering clients through OCMS systems and answering clients inquiries from callers seeking information's
- Meetings and greetings walk-ins for immigration categories and other services
- Printing out client's intake forms and government IDs through emails
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Receptionist
CallmaX Telecommunication
10.2015 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Receptionist
Somalian Immigrant Aid Organization
03.2012 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
Childcare Assistant
Growing Tykes Learninng Centre
01.2007 - 05.2010
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Diploma - Medical Office Admin/Health Unit Coordinator
Canadian Management And Technology
Brampton, ON11.2019
Diploma - Medical Aesthetics
Chellsey Beauty College
Mississauga, ON11.2016
Certificate - Early Childhood Asistant
Seneca College of Applied Arts And Technology
North York, ON09.2010
Diploma - Business Administration
George Brown College
Toronto, ON09.2009
Skills
- Schedule Management
- Telephone Reception and Answering phones
- Business Correspondence
- Database Entry and Availability Record Keeping
- Billing and Invoicing
- Document Scanning, Copying and scanning
- File Organization
- Customer Engagement
- Travel Coordination
- Multi-Line Telephone Systems
- Information Updates and Inquiry Requests
- Customer Satisfaction
- Customer Relations and Communications
- Organize Files
- Employee Communications
- Issue Response and Resolution
- Research and Analytical Skills
- Intake forms/Info Mail
- Knowledge of OCMS system
- Computers and Technology
- Database and Client Management Systems
- Problem Solving and Team building
- Set Appointments and Customer Inquiries
- Teamwork and Collaboration
- Building Trust and Relationships
- Sales Team Development
Timeline
Lunchroom Supervisor
Peel District School Board
01.2022 - Current
Office Administrative Assistant
Newcomer Centre Of Peel
01.2020 - 09.2022
Receptionist
CallmaX Telecommunication
10.2015 - 03.2018
Receptionist
Somalian Immigrant Aid Organization
03.2012 - 01.2015
Childcare Assistant
Growing Tykes Learninng Centre
01.2007 - 05.2010
Diploma - Medical Office Admin/Health Unit Coordinator
Canadian Management And Technology
Diploma - Medical Aesthetics
Chellsey Beauty College
Certificate - Early Childhood Asistant
Seneca College of Applied Arts And Technology
Diploma - Business Administration
George Brown College