Cristina Santoro
Nobleton,ON
Summary
Versatile and results-oriented professional with a track record of enhancing operational efficiency at Royal LePage Real Estate Professionals. Excelled in customer service and office management, significantly improving client satisfaction. Demonstrated expertise in Microsoft Excel and exceptional time management skills, adept at streamlining processes for better productivity.
Lunchroom Supervisor with experience providing calm and supportive atmosphere for students to thrive. Knowledge of department requirements and procedures. Communicated clearly and responded positively to situations in cafeteria for successful outcomes.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Lunchroom Supervisor
St. Mary's Catholic Elementary School
09.2022 - Current
- Implemented allergy-awareness protocols, ensuring the safety of all students with dietary restrictions or sensitivities.
- Improved student lunchroom behavior by implementing clear rules and expectations.
- Walked around the classroom and maintained a clean environment but sweeping and cleaning the tables.
- Served as a positive role model for students by maintaining a professional demeanor and consistently emphasizing the importance of respecting school lunchroom rules.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
Bridal Consultant
Amanda-Linas Bridal Boutique
09.2022 - 04.2023
- Coordinated closely with alteration specialists to ensure timely completion of customizations according to each bride''s unique specifications.
- Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Sold and fitted Wedding gowns and bridesmaid gowns for brides-to-be and bridal party.
- Maintained a visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
Administrative Assistant
Royal LePage Real Estate Professionals
08.2004 - 04.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Processed and executed confidential documents.
Education
Wedding Consulting
Wedding Planning Institute of Canada
01-2017
High School Diploma -
St. Joan of Arc High School
01-2004
Skills
- Microsoft Excel
- Computer skills
- Data entry
- Office management
- Clerical support
- Customer service
- Critical thinking
- Excel spreadsheets
- Customer and client relations
- Scheduling and calendar management
- Administrative support
- Time management
- Professional communication
- Accounting support
- Multi-line telephone systems
Languages
English
Native or Bilingual
Italian
Elementary
Timeline
Lunchroom Supervisor
St. Mary's Catholic Elementary School
09.2022 - Current
Bridal Consultant
Amanda-Linas Bridal Boutique
09.2022 - 04.2023
Administrative Assistant
Royal LePage Real Estate Professionals
08.2004 - 04.2020
Wedding Consulting
Wedding Planning Institute of Canada
High School Diploma -
St. Joan of Arc High School
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