Summary
Overview
Work History
Education
Skills
Timeline
Rita Gaspar

Rita Gaspar

Montreal

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

6
6
years of professional experience

Work History

Corporate Client Services Representative

Bell Canada
01.2023 - 12.2023
  • Responded to customer calls and emails to answer questions about products and services..
  • Maintained and managed customer files and databases.

Accounting Associate

R&H Building Management
08.2022 - 11.2022
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting and cash banking reconciliations.

Cashier

Pharmaprix
04.2022 - 08.2022
  • Helped customers complete purchases, locate items and join reward programs.

Merchant Onboarding Specialist

Doordash
06.2021 - 04.2022
  • Handled complaints from merchants, provided appropriate solutions and followed up to achieve resolution.
  • Experienced with Salesforce.

Technical Support Representative

Apple
03.2020 - 06.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.

Cosmetic Beauty Advisor

Pharmaprix
03.2019 - 02.2020
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.

Claims Representative

Assistenza
05.2018 - 03.2019
  • Established, documented, and executed strategies to bring early resolution to assigned claims.
  • Experience with Microsoft Dynamics 365 (CRM)

Education

Hairstyling

International Hair School of Montréal, Montreal, QC
10.2022

Culinary Arts

École Des Métiers De La Restauration Et Du Tourism, Montreal, QC
09.2016
  • Professional license completed in Culinary Health and Safety

Skills

  • Customer Experience
  • Administrative Support
  • Document Recordkeeping
  • Customer Transactions

Timeline

Corporate Client Services Representative - Bell Canada
01.2023 - 12.2023
Accounting Associate - R&H Building Management
08.2022 - 11.2022
Cashier - Pharmaprix
04.2022 - 08.2022
Merchant Onboarding Specialist - Doordash
06.2021 - 04.2022
Technical Support Representative - Apple
03.2020 - 06.2021
Cosmetic Beauty Advisor - Pharmaprix
03.2019 - 02.2020
Claims Representative - Assistenza
05.2018 - 03.2019
International Hair School of Montréal - , Hairstyling
École Des Métiers De La Restauration Et Du Tourism - , Culinary Arts

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Rita Gaspar