Rita Gaspar
Montreal
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
6
6
years of professional experience
Work History
Corporate Client Services Representative
Bell Canada
2023.01 - 2023.12
- Responded to customer calls and emails to answer questions about products and services..
- Maintained and managed customer files and databases.
Accounting Associate
R&H Building Management
2022.08 - 2022.11
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting and cash banking reconciliations.
Cashier
Pharmaprix
2022.04 - 2022.08
- Helped customers complete purchases, locate items and join reward programs.
Merchant Onboarding Specialist
Doordash
2021.06 - 2022.04
- Handled complaints from merchants, provided appropriate solutions and followed up to achieve resolution.
- Experienced with Salesforce.
Technical Support Representative
Apple
2020.03 - 2021.06
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Cosmetic Beauty Advisor
Pharmaprix
2019.03 - 2020.02
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
Claims Representative
Assistenza
2018.05 - 2019.03
- Established, documented, and executed strategies to bring early resolution to assigned claims.
- Experience with Microsoft Dynamics 365 (CRM)
Education
Hairstyling
10.2022
Culinary Arts
09.2016
- Professional license completed in Culinary Health and Safety
Skills
- Customer Experience
- Administrative Support
- Document Recordkeeping
- Customer Transactions
Timeline
Corporate Client Services Representative - Bell Canada
2023.01 - 2023.12
Accounting Associate - R&H Building Management
2022.08 - 2022.11
Cashier - Pharmaprix
2022.04 - 2022.08
Merchant Onboarding Specialist - Doordash
2021.06 - 2022.04
Technical Support Representative - Apple
2020.03 - 2021.06
Cosmetic Beauty Advisor - Pharmaprix
2019.03 - 2020.02
Claims Representative - Assistenza
2018.05 - 2019.03
International Hair School of Montréal - , Hairstyling
École Des Métiers De La Restauration Et Du Tourism - , Culinary Arts