Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krista Flower Theriault

Summary

Dynamic Corporate Client Services Representative with a proven track record at Nordia, excelling in client relations and CRM software utilization. Adept at resolving complex inquiries and enhancing customer satisfaction through active listening and effective communication. Recognized for streamlining processes and fostering strong relationships, ensuring timely resolutions and exceptional service delivery.

Overview

2011
2011
years of professional experience

Work History

Corporate Client Services Representative

Nordia
  • Managed client inquiries and provided timely resolutions to enhance customer satisfaction.
  • Collaborated with cross-functional teams to streamline communication processes for corporate clients.
  • Utilized CRM software to track client interactions and ensure accurate record-keeping.
  • Assisted in onboarding new clients by coordinating necessary documentation and support resources.
  • Participated in regular team meetings to discuss challenges and share best practices for client engagement.
  • Managed high volume of incoming calls, maintaining professionalism and composure under pressure.
  • Developed strong relationships with corporate clients, ensuring their needs were met in a timely manner.
  • Successfully resolved billing disputes by analyzing account history and collaborating with finance department staff.
  • Contributed positively to the overall success of the Client Services department by participating actively in team meetings and sharing best practices with colleagues.
  • Streamlined communication for better client understanding through clear and concise correspondence.
  • Provided exceptional service to high-profile clients, anticipating their unique needs and exceeding expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Customer Service Resolution Specialist

Terasen Gas
09.2007 - 08.2010
  • Resolved customer inquiries effectively, ensuring high satisfaction levels through active listening and problem-solving.
  • Collaborated with cross-functional teams to address complex issues, enhancing overall service delivery quality.
  • Documented and tracked customer interactions using CRM systems, maintaining accurate records for future reference.
  • Educated customers on product features and services, fostering stronger relationships and promoting user engagement.
  • Provided personalized support to customers, ensuring their needs were thoroughly addressed.
  • Implemented effective communication strategies for improved customer interactions and rapport building.
  • Managed high call volume while maintaining exceptional service quality and professionalism.
  • Served as an escalation point for challenging cases, helping resolve them quickly and effectively while preserving client relationships.
  • Maintained thorough documentation of all customer interactions, streamlining follow-up processes and facilitating collaboration among team members.
  • Worked in collections setting up payment arrangements that were manageable for clients and ensured payment for the company.

Education

Sociology And Criminology Majors -

St Thomas University
Fredericton, NB
06.2007

Skills

  • CRM software
  • Customer support
  • Call center experience
  • Outbound calling
  • Payment processing
  • Client support
  • Follow-up skills
  • Client relations

Languages

English
Full Professional

Work Type

Full Time

Timeline

Customer Service Resolution Specialist

Terasen Gas
09.2007 - 08.2010

Corporate Client Services Representative

Nordia

Sociology And Criminology Majors -

St Thomas University

Similar Profiles

CREATE PROFILE
Krista Flower Theriault