Rishav Saha
___________________________
Toronto
Summary
Highly motivated and customer-oriented hospitality professional with a proven track record in delivering exceptional service. Experienced in serving, bartending, and kitchen assistance, with strong skills in communication, organization, and team collaboration. Adept at creating positive dining experiences, managing customer relationships, and ensuring compliance with health and safety standards. Seeking a server or host position to leverage my skills and passion for the hospitality industry.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Sales Associate
Freedom Mobile
1 2024 - Current
- Consistently exceeded monthly sales targets by 20% through proactive customer engagement and upselling of products and services
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner
- Stayed up-to-date on industry trends and product knowledge to effectively educate customers on features and benefits
- Collaborated with team members to develop and implement sales strategies to drive business growth
- Maintained accurate records of sales transactions and customer interactions in the CRM system.
Server/Bartender
Fusaro's Italian Kitchen
09.2022 - 05.2023
- Provided exceptional customer service and created positive dining experiences for guests by ensuring accurate order taking, prompt delivery, and comprehensive knowledge of menu items
- Expertly crafted cocktails and maintained a well-stocked bar while promoting responsible alcohol service and compliance with regulations
- Built strong customer relationships, anticipated needs, and maintained a clean and organized work area
- Collaborated with team members, exhibiting strong communication skills and thriving in high-volume environments
- Processed payments accurately, handled cash transactions, and upheld professionalism and adherence to health and safety standards.
Marketing Intern
Cafe Neon
09.2022 - 12.2022
- Conducted market research and analyzed current trends; created content for various social media platforms, including Facebook, YouTube, Instagram, and TikTok
- Worked on implementing new marketing strategies and campaigns; generated monthly marketing reports on the results of campaigns
- Proactively participated in weekly team meetings and contributed to brainstorming and idea generation
- Supported the Marketing Manager and Chief Marketing Officer with assigned tasks.
Server/Bartender
The Rose and Crown
06.2022 - 09.2022
- Delivered excellent customer service by taking accurate orders, serving food and beverages promptly, and providing knowledgeable recommendations
- Managed bar operations, including crafting cocktails, maintaining stock levels, and ensuring compliance with alcohol service regulations
- Created a welcoming atmosphere by engaging with customers, addressing their needs, and resolving any issues promptly
- Maintained cleanliness and organization of the bar and dining area, ensuring a pleasant environment for guests
- Processed transactions efficiently and accurately, handling cash and electronic payments.
Kitchen Helper
Fusaro's Italian Kitchen
06.2022 - 08.2022
- Assisted in the preparation of food items, including paninis and salads, ensuring quality and consistency
- Maintained a clean and organized kitchen area, adhering to health and safety standards
- Supported the kitchen staff in various tasks to ensure smooth operation and timely service
- Developed a strong understanding of kitchen workflows and food preparation techniques.
Education
Digital and Content Marketing (Postgraduate) -
York University
Toronto, Canada 05.2023 - 12 2023
Marketing Management - Financial Services (Postgraduate) - undefined
George Brown College
Toronto, Canada 01.2022 - 12 2022
Skills
Excellent communication skills
Strong organizational skills
Bartending expertise
Serving experience
Kitchen assistance
Proficient in POS systems
Team collaboration
Customer relationship management
Problem-solving
Conflict resolution
Health and safety compliance
Certification
Smart Serve Certified
Languages
English - Fluent
Hindi - Fluent
References
Available upon request.
Timeline
Digital and Content Marketing (Postgraduate) -
York University
05.2023 - 12 2023
Server/Bartender
Fusaro's Italian Kitchen
09.2022 - 05.2023
Marketing Intern
Cafe Neon
09.2022 - 12.2022
Server/Bartender
The Rose and Crown
06.2022 - 09.2022
Kitchen Helper
Fusaro's Italian Kitchen
06.2022 - 08.2022
Marketing Management - Financial Services (Postgraduate) - undefined
George Brown College
01.2022 - 12 2022
Sales Associate
Freedom Mobile
1 2024 - Current
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