Rishav Dey
Hayward
Summary
Dynamic Airport Operations Team Lead with a strong focus on customer service management and supplier relationship management. Successfully streamlined workflows and developed training programs, leading to improved operational compliance and team performance.
Overview
11
11
years of professional experience
Work History
Airport Operations Team Lead
United Airlines
06.2024 - Current
- Streamlined daily operational processes to ensure on-time flight departures and arrivals.
- Developed and implemented training programs focused on operational procedures and FAA safety protocols to improve overall team performance.
- Engaged with cross-functional teams to identify and implement strategies for improved workflow and effective resource distribution.
- Executed comprehensive audits of operational processes to uphold industry compliance standards.
- Performed detailed evaluations of taxiways, ramps, and aircraft to maintain compliance with safety regulations.
Operations Supervisor
Trinethra Supermarket
07.2020 - 06.2024
- Supervised daily operations, reinforcing compliance with organizational policies and procedural guidelines.
- Analyzed and improved inventory management workflows to achieve waste reduction and maintain balanced stock availability.
- Guided and developed staff in best practices for customer service and operational efficiency.
- Facilitated communication and support for a diverse portfolio of 80+ vendor and wholesale clients.
- Reviewed and analyzed daily transactions to identify discrepancies and enhance financial reporting.
Lead Line Cook
The Pub At Donner Lake
07.2019 - 06.2020
- Streamlined task prioritization through effective time-management strategies, ensuring quality and consistency in food items prepared.
- Oversaw daily grilling operations to maintain high standards of food quality. Coordinated with kitchen staff to optimize cooking processes and enhance efficiency. Trained new employees on grilling techniques and safety protocols.
Line Cook
Everline Resort & Spa
06.2018 - 06.2019
- Executed preparation of high-quality dishes in accordance with resort standards and established recipes.
- Optimized kitchen workflow to maximize efficiency during peak service periods.
- Managed inventory tracking and coordinated procurement of necessary supplies to maintain operational efficiency.
Line Cook
LSG Sky Chefs
06.2017 - 05.2018
- Maintained excellence in dish preparation by following established recipes and company standards for multiple airline and food chain clients.
Management Trainee
Expo Garden Hotel & Resorts
05.2015 - 11.2015
- Implemented team-driven projects focused on optimizing customer service experiences and increasing guest satisfaction levels.
- Facilitated scheduling, reporting, and planning activities to enhance operational efficiency.
- Analyzed leadership techniques and management styles to enhance team performance.
Education
Bachelor of Science - Hospitality And Tourism Management
Bharathiar University
Coimbatore, Tamil Nadu, India05-2018
Bachelor of Arts - Hospitality Administration And Management
International Institute Of Hotel Management
Kolkata, West Bengal, India04-2017
Skills
- Sales forecasting
- Strategic workforce planning
- Process documentation
- Budget optimization
- Customer service management
- Skilled in using Microsoft Office tools
- Supplier relationship management
Timeline
Airport Operations Team Lead
United Airlines
06.2024 - Current
Operations Supervisor
Trinethra Supermarket
07.2020 - 06.2024
Lead Line Cook
The Pub At Donner Lake
07.2019 - 06.2020
Line Cook
Everline Resort & Spa
06.2018 - 06.2019
Line Cook
LSG Sky Chefs
06.2017 - 05.2018
Management Trainee
Expo Garden Hotel & Resorts
05.2015 - 11.2015
Bachelor of Science - Hospitality And Tourism Management
Bharathiar University
Bachelor of Arts - Hospitality Administration And Management
International Institute Of Hotel Management