Rishabh Shah
Toronto,ON
Summary
Personable and enthusiastic professional with experience in leadership. Adept at managing a variety of high-profile clientele ranging from Super High Net Worth Individuals to Hedge Fund Managers and establishing solid business relationships.
Overview
6
6
years of professional experience
Work History
Supervisor - Hedge Funds
Citco Canada Inc
05.2022 - 03.2025
- Managed activities executed by team of IR and Senior specialists.
- Monitor and ensure investor transaction reconciliation.
- Develop and monitor Service Level Agreements.
- Review AML/COMPLIANCE policies complied with by the investors in different global jurisdictions.
- Production of NAV performance reports and monthly market value statements in accordance with Fund Accounting.
- Work with highly sophisticated internal ERP systems to communicate with internal stakeholders.
- Maintain bank accounts for funds assigned, and ensure money movements for any subscription or redemption activities.
- Software Proficiency: MS Excel, AEXEO Treasury.
Senior AML Analyst
Gluskin Sheff + Associates
11.2021 - 04.2022
- Processing Pending Transaction Forms for incoming funds from High-Net-Worth clients, institutions & trusts
- Processing & registering clients for onboarding of Onex Cayman products
- Corresponding with Fund Administrators for AML clearance of clients entering Cayman Funds
- Software prowess: MS Asset Mix, MS Excel, Salesforce, Broadridge
Supervisor - Client Services
Questrade Inc
01.2021 - 11.2021
- Heading a team of 25 Client Services Specialists.
- Mentored agents to enhance professional skills and capabilities.
- Dealing with complex Platinum escalations and fulfilling requirements of High-Net-Worth/Super HN Individuals
- Collaborating with business partners and stakeholders through internal ERP systems.
- Undertaking and implementing process improvements, automation, and restructuring.
- Collaboration with the Compliance AML Team to conduct obligatory KYC checks and investigations.
- Collaboration with the Cost Basis Team to identify book value discrepancies and reconciliation of investments.
- Interviewing and recruiting potential Client Services Specialists.
- Software prowess: MS Power BI, Broadridge BPS/Aspire, Salesforce, Google Forms, Docs, G-Suite, MS Excel.
Team Lead - Platinum Services
Questrade Inc
09.2020 - 12.2020
- Leading a team of 3 highly experienced associates exclusively providing services to Platinum clientele
- Leading a team of 25 Client Services Specialists providing services to everyday clients
- Collaborating with senior leadership for performance management and agent engagement
Client Service Specialist
Questrade Inc
08.2019 - 08.2020
- Interpreting client requests and translating queries to resolutions
- Providing technical support and troubleshooting in correspondence to clients’ software and hardware
- Meet specific client requirements through Trade Desk, Brokerage Ops, Treasury, Risk, Compliance, and more
Education
CFA Level 1 Enrolled
CFA Institute
05-2025
Canadian Securities Course - Finance
Canadian Securities Institute - CSC
05.2021
MBA - Finance
Thompson River University
Kamloops, BC04.2019
Skills
- Performance management
- Risk management
- Employee development
- Strategic planning
- Customer service
- Decision-making
- Attention to detail
- Analytical
References
References available upon request.
Timeline
Supervisor - Hedge Funds
Citco Canada Inc
05.2022 - 03.2025
Senior AML Analyst
Gluskin Sheff + Associates
11.2021 - 04.2022
Supervisor - Client Services
Questrade Inc
01.2021 - 11.2021
Team Lead - Platinum Services
Questrade Inc
09.2020 - 12.2020
Client Service Specialist
Questrade Inc
08.2019 - 08.2020
CFA Level 1 Enrolled
CFA Institute
Canadian Securities Course - Finance
Canadian Securities Institute - CSC
MBA - Finance
Thompson River University
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