RISHABH GOGIA
Vancouver,BC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
TACTICAL GUARD
BLACKBIRD SECURITY
12.2023 - 08.2024
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Server
Tandoori Flame Surrey-Delta
04.2023 - 12.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Partnership Firm
Shree Anand Sales Corporation
07.2021 - 10.2022
- Interacting with walk-in clients and helping them to fulfill their problems
- Solving issues faced by clients related to renovation
- Interacting with builders like M3M, DLF and contractors and taking projects with them
- Managing the Instagram account and providing the online clients with solutions
- Identifying business opportunities by doing market research.
Customer Claims Associate
Optum Global Solutions
01.2021 - 06.2021
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
- Evaluated and settled complex insurance claims in strict time frames
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Followed up with customers on unresolved issues.
HR Intern
Power Finance Corporation Ltd.
07.2019 - 08.2019
- Assist in updating job boards, screening forms, and handling applicants resumes
- Coordinate with prospective employees and schedule interviews
- Manage job details on social media platforms.
Marketing Intern
Santec Exim Private Ltd.
06.2018 - 07.2018
- Perform market analysis and research on competition
- Building social media campaigns
- Preparing promotional materials and presentations
- Sending company brochures, presentations etc to leads.
Education
MBA - Marketing
UNIVERSITY CANADA WEST
Vancouver, BC09.2024
Skills
- EDUCATION
- Master of Business Administration : University Canada West - April 2023 - Present
- Bachelor of Business Administration: Institute of Innovation in Technology and Management, GGSIPU, India - August 2017 - September 2020
- Six months of experience in Customer Service Support and Operations in technology sector
- Experienced in solving complex high dollar medical Insurance claims adjustments
- Problem-solver with excellent communication skills when it comes to leading and managing team
- Owner of Indian based firm shree anand sales corporation
- Distributor of tiles to more than 25 retail outlets in gurugram,India
- Certified Digital Marketer
- Proficient in MS Office-Excel, Word, PowerPoint, Workbook, Forms
- Emergency Response
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Professional Working
Timeline
TACTICAL GUARD
BLACKBIRD SECURITY
12.2023 - 08.2024
Server
Tandoori Flame Surrey-Delta
04.2023 - 12.2023
Partnership Firm
Shree Anand Sales Corporation
07.2021 - 10.2022
Customer Claims Associate
Optum Global Solutions
01.2021 - 06.2021
HR Intern
Power Finance Corporation Ltd.
07.2019 - 08.2019
Marketing Intern
Santec Exim Private Ltd.
06.2018 - 07.2018
MBA - Marketing
UNIVERSITY CANADA WEST
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