Rishab Kundra
Winnipeg,MB
Summary
Dynamic Bylaw Enforcement Officer with a proven track record at the City of Winnipeg, adept at enhancing compliance rates through effective community engagement and conflict resolution. Fluent in multiple languages, I leverage strong communication skills and a solid understanding of municipal regulations to drive successful outcomes in law enforcement and customer service environments.
Overview
3
3
years of professional experience
Work History
Bylaw Enforcement Officer
Winnipeg Parking Authority, City of Winnipeg
Winnipeg, MB
09.2023 - Current
- Collaborated with community stakeholders to educate residents on bylaw regulations.
- Documented evidence of violations and prepared reports for legal proceedings.
- Interpreted and applied municipal bylaws to ensure uniform enforcement across the city
- Mentored junior officers on effective enforcement practices and conflict resolution techniques.
- Participated in ongoing training programs for emerging trends in bylaw enforcement.
- Increased compliance rates by promptly responding to reported violations and offering guidance on corrective actions.
- Collaborated with other law enforcement agencies to address cross-jurisdictional issues and improve overall effectiveness.
- Streamlined the citation process with thorough documentation and efficient use of technology for reporting incidents.
Customer Service Representative
Walmart
Winnipeg, MB
10.2022 - Current
- Resolve customer issues by coordinating with departments such as Grocery, Electronics, Apparel, and Front-End Management.
- Ensure shelves at the service desk are stocked with forms, bags, and supplies.
- Follow Walmart guidelines for handling restricted items (tobacco, alcohol, and high-value items).
- Assist with returns fraud prevention by verifying receipts, serial numbers, and purchase history.
- Maintain a clean, organized, and safe service desk area.
- Uphold excellent customer service by staying polite, patient, and solution-focused even during high-traffic hours.
- Support front-end operations by helping with cash register coverage when required.
- Follow all loss-prevention, health, and safety procedures.
- Meet productivity targets such as transaction times, service accuracy, and customer satisfaction.
Front Desk Agent
Norwood Hotel
Winnipeg
04.2023 - 10.2023
- Managed guest check-ins and check-outs efficiently, ensuring seamless arrival experiences.
- Handled guest inquiries and complaints, providing prompt resolutions to enhance satisfaction.
- Coordinated room assignments and special requests, optimizing occupancy and guest preferences.
- Maintained accurate records of reservations and billing information using hotel management software.
- Trained new front desk staff on standard operating procedures and customer service best practices.
- Collected room deposits, fees, and payments.
Education
Diploma - Hotel And Hospitality
Manitoba Institute of Trades And Technology
Winnipeg06.2023
Skills
- Fluent in English, French, Punjabi and Hindi
- Class 5F drivers license
- First Aid & CPR/AED level
- Defensive driving course
- Restricted/non-restricted Firearms safety license
- WHMIS
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Bylaw Enforcement Officer
Winnipeg Parking Authority, City of Winnipeg
09.2023 - Current
Front Desk Agent
Norwood Hotel
04.2023 - 10.2023
Customer Service Representative
Walmart
10.2022 - Current
Diploma - Hotel And Hospitality
Manitoba Institute of Trades And Technology