Snehal Uradi
Brampton,Ontario
Summary
Driven professional with 5+ years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
7
7
years of professional experience
Work History
Immigration and Customs Enforcement Officer
Canadian Border Services Agency (CBSA)
Mississauga, Ontario
01.2022 - Current
- Responded to and processed over 100 inquiries per shift, providing timely and accurate information to individuals in high-pressure, fast-paced environments
- Effectively communicated with diverse individuals in multiple languages, resolving complex issues and ensuring a positive experience for clients while maintaining accuracy in records
- Utilized CBSA systems, multi-line phone systems, and two-way radios to manage communication and operational needs, enhancing workflow efficiency and service delivery
Police Officer Trainee
Royal Canadian Mounted Police (RCMP)
Regina, Saskatchewan
11.2023 - 05.2024
- Observed veteran officers on patrol to gain knowledge of law enforcement procedures and techniques.
- Attended police academy classes and completed coursework in criminal law, civil rights, firearms safety, and traffic control.
- Participated in field training exercises, applying theoretical knowledge in outdoor, realistic scenarios.
Screening Officer
Canadian Air Transport Security Authority (CATSA)
Mississauga, Ontario
01.2019 - 01.2022
- Assisted over 200 passengers daily, providing clear instructions and ensuring compliance with security procedures while maintaining a calm and professional demeanor in high-stress situations
- Effectively addressed passenger concerns and resolved security-related issues on the spot, ensuring a smooth process and high customer satisfaction
- Performed detailed screening checks and processed security data, maintaining precise records and ensuring compliance with regulations
Financial Analyst
Pearle Hospitality
Ancaster, Ontario
01.2018 - 01.2022
- Analyzed financial data for 10+ projects monthly, providing detailed reports that improved decision-making and budget forecasting for senior management
- Identified financial discrepancies and implemented corrective actions, saving the company over $50K in potential losses annually by optimizing expense tracking and reporting
- Managed complex financial records with a focus on accuracy, ensuring timely and error-free submission of monthly financial reports and forecasts
Education
Law Clerk -
Humber College
Toronto, ON06-2022
Bachelor of Business Administration And Management -
Sheridan College Institute of Technology And Advanced Learning
Oakville, NoneSkills
- Office equipment proficiency
- Salesforce CRM
- Billing coordination
- Call logging
- Email correspondence
- Point of sale system
- Call center experience
- Claims monitoring
- Recordkeeping strengths
- Inbound call answering
- Fluent in English, Hindi, Urdu, Punjabi, Gujrati, Telugu, Marathi
Timeline
Police Officer Trainee
Royal Canadian Mounted Police (RCMP)
11.2023 - 05.2024
Immigration and Customs Enforcement Officer
Canadian Border Services Agency (CBSA)
01.2022 - Current
Screening Officer
Canadian Air Transport Security Authority (CATSA)
01.2019 - 01.2022
Financial Analyst
Pearle Hospitality
01.2018 - 01.2022
Law Clerk -
Humber College
Bachelor of Business Administration And Management -
Sheridan College Institute of Technology And Advanced Learning
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