Rion Peavy
Los Angeles
Summary
Network Support Technician with expertise at SpaceX Starlink, specializing in troubleshooting and customer support. Proven ability to enhance workflows and implement process improvements through effective problem-solving. Skilled in trend analysis to develop strategies that ensure seamless operations across various environments. Proficient in Microsoft Word, dedicated to delivering exceptional service.
Overview
22
22
years of professional experience
Work History
Network Support Technician
SpaceX Starlink
Hawthorn
06.2022 - 02.2025
- Triaged and resolved issues across multiple accounts and channels (digital, voice, etc.)
- Supported customer in the most extreme environments from ocean to remote land to urban towers to space
- Analyze trends and identify gaps to create straightforward strategies
- Create or improve troubleshooting workflows that resolve root-cause issues
- Produce quotes and commercial invoices for domestic and international customers that are accurate and in multiple currencies
- Arrange for domestic and international deliveries of user terminals and accessories by courier and/or palletized freight
- Exercise independent judgment in ambiguous situations, leveraging exceptional problem-solving and investigative skills.
- Demonstrate relentless ownership by collaborating with various teams to uncover answers when they are not immediately available
- Create and maintain an internal knowledge base of rapidly changing international regulation, taxation and other requirements to do business legally in that market
- Adhere to strict information security guidelines for our Enterprise and Government customers
Assistant Manager
Big5 Corp
Los Angeles
06.2019 - 03.2022
- Supervise, train and assist sales representatives
- Responsible for opening/closing facility; shutting alarm off/on
- Reconcile register/safe receipts to ensure that they balance
- Interface with corporate office to respond to any inquiries from them
- Develop customer generated complaints or grievances experienced by customers
Accounts Administrator
Professional Builders
Sherman Oaks
03.2017 - 06.2019
- Responsible for ordering required materials for ongoing projects, as well as, ensuring that the supply chain distribution is tracked and verified
- Maintain filing and storage systems to efficiently access invoices and account information
- Schedule, track, validate and approve work hours to assist with workforce payouts
- Mediate discrepancies between customer, company or vendors
Production Account Assistant
Propagate Content
Los Angeles
09.2016 - 03.2017
- Prepared corporate transactions for employee account management and audit reviews
- Developed filing and storage systems to efficiently process invoice and account payable files
- Reviewed and resolved discrepancies between accounts payable/and receivable
Freelance Branding/Graphic Design
Los Angeles
06.2010 - 09.2016
- Generate multi-functional proposals for organizational branding and visual storytelling
- Processed all requested shipping orders: created shipping manifest, packaged request, tracked to fulfillment
- Sourced leading partnerships to boost and broaden brand performance
Trading Support
Cetera Financial Group
El Segundo
07.2003 - 06.2010
- Managed and distributed multi-departmental option agreements and trade reports
- Tracked full cycle data development and report distribution
- Assisted on business marketing plans, strategy and business decisions relating to budget, including operating and marketing expenses
- Operated drop order wires, mutual fund data and analyzed techniques to identify data sources and operational data for process improvements
Education
Bachelor of Arts - Entertainment Business
L.A. Film
Los Angeles, CA01.2016
Associate of Arts - Musical Engineering
L.A. Film
Los Angeles, CA01.2014
Skills
- Microsoft Word
- PowerPoint
- Network troubleshooting
- Customer support
- Communication skills
- Process improvement
Timeline
Network Support Technician
SpaceX Starlink
06.2022 - 02.2025
Assistant Manager
Big5 Corp
06.2019 - 03.2022
Accounts Administrator
Professional Builders
03.2017 - 06.2019
Production Account Assistant
Propagate Content
09.2016 - 03.2017
Freelance Branding/Graphic Design
06.2010 - 09.2016
Trading Support
Cetera Financial Group
07.2003 - 06.2010
Bachelor of Arts - Entertainment Business
L.A. Film
Associate of Arts - Musical Engineering
L.A. Film