Summary
Overview
Work History
Education
Skills
Timeline
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Rimsha Abid

Scarborough,ON

Summary

To dedicate efforts for personal & professional development while working in a growing organization that offers prospects for long term growth and development in the field of customer service and marketing. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Lead Network
08.2022 - 02.2024
  • Developed an in-depth understanding of products and services to communicate their features and benefits effectively, ensuring high levels of customer satisfaction and support quality
  • Efficiently handled customer inquiries, providing appropriate solutions and alternatives within the time limits resulting in overall efficiency of the operations
  • Assisted customers with placing orders, including entering and updating customer orders in the system while ensuring accuracy and efficiency
  • Maintained records of customer interactions, customer accounts, and file documents and ensured quality data management (CRM)
  • Worked closely with the sales, marketing, and technical support teams to provide a seamless customer experience
  • Troubleshoot and resolve product or service issues by clarifying customer complaints, determining the cause of the problem, and selecting and explaining the best solution and expedite corrections or adjustments and follow up to ensure resolution.

Nutrition Specialist

Nestle Pakistan Ltd
08.2016 - 07.2022
  • Stay informed about industry trends, market dynamics, and competitor offerings to enhance your ability to engage clients and achieve organizational objectives
  • Develop high value relationships with medical professionals, paramedical staff, influencers, and key decision makers of the medical institutions through face-to-face meetings and presentations
  • Responsible for providing scientific information regarding infant nutrition products to healthcare professionals
  • Conduction of scientific symposia and workshops in collaboration with health care professionals for academic learning and skill building of the health care professionals
  • Build collaboration with various internal as well as external stakeholders to achieve organizational goals
  • Data reporting and analysis on progress against set KPIs along with keeping keen observation of competitive activities and generate counter action plans as per need.

Education

Master of Business Administration (EMBA) -

Shaheed Zulfikar Ali Bhutto Institute of Science and Technology University
01.2020

Skills

  • Communication
  • Customer Experience
  • MS Office
  • Interpersonal Skills
  • Project Management
  • Call Management
  • Data Entry

Timeline

Customer Service Representative

Lead Network
08.2022 - 02.2024

Nutrition Specialist

Nestle Pakistan Ltd
08.2016 - 07.2022

Master of Business Administration (EMBA) -

Shaheed Zulfikar Ali Bhutto Institute of Science and Technology University

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Rimsha Abid