RILEY RECKEWEG

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions..

Worked seasonally for multiple years. Usually 2-3 months a year.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Assist guests with their needs and ensure a pleasant dining experience.
• Ensure a positive and memorable dining experience for all guests by providing exceptional customer service and anticipating their needs.
• Manage the reservation system to ensure efficient seating and minimal wait times for guests.
• Greet guests with a warm and friendly welcome as they arrive at the restaurant, and escort them to their tables.
• Maintain a high level of cleanliness and organization in the host/hostess station and surrounding areas.
• Assist guests in selecting menu items and provide recommendations based on their preferences and dietary restrictions.
• Ensure that the host/hostess station is stocked with necessary supplies, such as menus, reservation sheets, and pens, to ensure smooth operations and efficient service.

• Implement and maintain training programs for new baristas to ensure consistent high-quality customer service.
• Identify and implement cost-saving measures to improve operational efficiency.
• Create and maintain a positive work environment to promote teamwork and employee satisfaction.
• Manage inventory and control stock levels to ensure availability of ingredients and supplies for daily operations.

• Develop and implement a comprehensive training program for new servers to ensure consistent and high-quality customer service.
• Develop and implement training programs for new and existing staff to improve customer service and overall efficiency.
• Develop and implement efficient scheduling system to optimize staff utilization and ensure appropriate coverage during peak hours.

• Guided guests through the menu and wine list.
• Provided excellent customer service.
• Recommend and suggest wine pairings based on customer preferences and menu items.
• Create a welcoming and comfortable dining experience for guests.
• Accurately take and deliver food and drink orders to guests in a timely manner.
• Continuously update knowledge on current wine trends, new menu items, and industry developments to provide the most up-to-date information to guests.