Malasha Smith
Los Angeles,Los Angeles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Starbucks, Barista
10.2022 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Hostess
Flagship Resort
09.2021 - 07.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cocktail Waitress
Red Lion Hotel & Casino Elko
03.2018 - 04.2021
- Served alcoholic and non-alcoholic beverages in bar environment
- Assisted with bartending duties during high-volume shifts
- Greeted new customers, discussed specials, and took drink orders
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Front Desk Receptionist
Ramada By Wyndham Elko Hotel At Stockmen's Casino
09.2017 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Completed data entry and filing to keep records updated for easy retrieval
- Collected room deposits, fees, and payments.
Shore Diner
12.2016 - 09.2017
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Bussed and reset tables to keep dining room and work areas clean.
Housekeeper/Busser/Lead Banquet Server
Harrahs Casino And Resort
03.2014 - 11.2016
- Set up banquet tables and chairs based on event requirements
- Provided friendly, courteous service to create memorable moments for guests
- Carried out professional service, retaining polite and friendly approach at all times
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Education
Bachelor of Science - Business Administration And Management
Florida Technical College
Orlando, FL12.2023
Certified Nursing Assistant Nursing Assistance - Nursing Assistance
Prestige Career College
Los Angeles, CA09.2023
High School Diploma -
Winslow Township High School
Atco, NJ06.2012
Skills
- Coffee Mach
- Plates Presentation
- POS System Operations
- Food Preparation and Safety
- Conflict Management
- Menu Memorization
- Sales Expertise
Certification
CNA - Certified Nurse Assistant
First Aid/CPR Certified
Timeline
Starbucks, Barista
10.2022 - 07.2023
Hostess
Flagship Resort
09.2021 - 07.2022
Cocktail Waitress
Red Lion Hotel & Casino Elko
03.2018 - 04.2021
Front Desk Receptionist
Ramada By Wyndham Elko Hotel At Stockmen's Casino
09.2017 - 03.2018
Shore Diner
12.2016 - 09.2017
Housekeeper/Busser/Lead Banquet Server
Harrahs Casino And Resort
03.2014 - 11.2016
Bachelor of Science - Business Administration And Management
Florida Technical College
Certified Nursing Assistant Nursing Assistance - Nursing Assistance
Prestige Career College
High School Diploma -
Winslow Township High School
CNA - Certified Nurse Assistant
First Aid/CPR Certified
Similar Profiles
Izabella HernandezIzabella Hernandez
Barista Trainer at Starbucks, BaristaBarista Trainer at Starbucks, Barista
Andy GarciaAndy Garcia
Barista at Starbucks, BaristaBarista at Starbucks, Barista
Lance HartLance Hart
Barista at Starbucks, BaristaBarista at Starbucks, Barista