Riley Leblanc
Lively,Ontario
Summary
Hello, my name is Riley Leblanc. I am bilingual and fluent in both english and french, and also understand little spanish. I am an individual with a tremendous amount of communication skills, and am trained in the first responder field to deal with trauma. I am currently a student in pre-service firefighting, learning trauma and how to deal and cope with it in stressful situations. I am also completing a tactical communication and phycology credit. I am also a employee who deals with critical situations everyday, and how to manage myself and others in professional and calm manners. I am eager to learn, passionate about helping others, and am very professional. I believe I will be a great addition to this line of work. Thank you.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Battistelli's
01.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Construction Assistant
Villano Construction
03.2022 - 09.2023
- Enhanced project efficiency by streamlining communication between construction teams and clients.
- Reduced construction time for large-scale projects by coordinating materials delivery and equipment usage efficiently.
- Assisted in developing comprehensive safety protocols, resulting in a decrease in on-site accidents.
- Collaborated with architects to ensure accuracy of blueprints, minimizing costly revisions during the building phase.
Sales Assistant
True North Imports
01.2020 - 02.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Pre-Service Firefighting Degree - First Responder
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2024
High School Diploma -
Lo-Ellen Park Secondary School
Sudbury, ON06.2022
Skills
- Communication Skills
- Data Entry
- First Responder Skills
- Adaption In stressful situations
- Escalation Management
- Customer Service
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Construction Assistant
Villano Construction
03.2022 - 09.2023
Customer Service Representative
Battistelli's
01.2020 - Current
Sales Assistant
True North Imports
01.2020 - 02.2023
Pre-Service Firefighting Degree - First Responder
Cambrian College of Applied Arts And Technology
High School Diploma -
Lo-Ellen Park Secondary School
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