Riley Dundas
Redding,CA
Summary
Dynamic IT Systems Technician with a proven track record at the US Navy, excelling in network troubleshooting and active listening to enhance system performance and user satisfaction. Expert in managing complex technical issues and delivering user training, significantly improving operational efficiency. Demonstrates exceptional problem-solving skills and a commitment to excellence in every task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
It Systems Technician
US Navy
03.2011 - 03.2015
- Conducted routine and emergency maintenance of assigned data center equipment.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
Education
Associate of Applied Science - Computer Network Design And Administration
Spokane Community College
Spokane, WA12-2025
Skills
- User training
- Help desk support
- Operating systems
- Network troubleshooting
- System upgrades
- Hardware repair
- Printer setup
- Ticket management
- System diagnostics
- Technical troubleshooting
- Active listening
Certification
CompTIA A+
- License - Expired 2017
- Training - In process 2025
Timeline
It Systems Technician
US Navy
03.2011 - 03.2015
CompTIA A+
- License - Expired 2017
- Training - In process 2025
Associate of Applied Science - Computer Network Design And Administration
Spokane Community College
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