Nina Toliver
San Diego
Summary
IT professional specializing in network administration and technical support, driving operational efficiency and maximizing system uptime. Expertise in managing mission-critical communications and ensuring the security of cryptographic assets. Skilled in hardware diagnostics and end-user training, fostering strong relationships to enhance support. Successfully managed 60 cryptographic devices and 154 keys, achieving 100% accountability and secure communications for USS Pearl Harbor operations.
Overview
3
3
years of professional experience
Work History
Information Systems Technician
United States Navy, Unit
San Diego
03.2023 - Current
- Installed and configured network equipment for secure communication.
- Maintained and updated software systems to ensure operational efficiency.
- Assisted in troubleshooting hardware and software issues for team members.
- Monitored system performance and reported anomalies to leadership.
- Conducted regular backups to safeguard critical data and maintain integrity.
- Provided technical support during training sessions for new personnel.
- Collaborated with team members to develop IT support procedures and guidelines.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Developed online documentation for common processes for both support staff and end-users.
- Trained new employees on support processes, procedures, and knowledge base.
- Managed user profiles, security access, and shared file structures.
- Installed, configured and maintained computer hardware and software systems.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
- Improved overall company performance through increased IT uptime and effective cost reductions.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Completed installation, configuration and patching of hardware and software for users.
- Performed regular maintenance checks on all computers and networks.
- Configured routers, firewalls, switches, wireless access points, VPNs. according to best practices.
- Resolved technical problems related to operating systems, applications, hardware, and networking equipment.
Education
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Annandale, VASkills
- Relationship building
- Hardware diagnostics
- Analytical thinking
- System administration
- Troubleshooting skills
- Computer maintenance
- Network administration
- Hardware maintenance
- End-user training
- Troubleshooting
- Data backup
- Network troubleshooting
- Technical support
- User training
Timeline
Information Systems Technician
United States Navy, Unit
03.2023 - Current
Associate of Applied Science - Cyber Security
Northern Virginia Community College