Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Riley Brookbank

Drayton Valley,Alberta

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tim Hortons
04.2023 - Current
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Assisted customers with product selection, troubleshooting and problem resolution.
  • Took cash and credit card payments

Customer Service Representative

McDonalds
07.2021 - 06.2022
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Multitasked effectively to simultaneously handle orders and customer service including handling cash and debit transactions
  • worked varied shifts and was known for being punctual

Delivery Driver

Pizza 73
06.2022 - 07.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Education

Grade 12 Diploma -

Frank Maddock High School
Drayton Valley, AB
2023

Skills

  • Process Transactions
  • Stock Management
  • Order Fulfillment
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Prioritization

Additional Information

  • Hobbies and Interests -Hockey -Rugby -Reading

Timeline

Customer Service Representative

Tim Hortons
04.2023 - Current

Delivery Driver

Pizza 73
06.2022 - 07.2022

Customer Service Representative

McDonalds
07.2021 - 06.2022

Grade 12 Diploma -

Frank Maddock High School

Similar Profiles

CREATE PROFILE
Riley Brookbank