Tabinda Hassan
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Brick Ltd
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers and maintained adequate cash supply and ensured accurate balancing is done.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
The Brick
07.2019 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
Technology Sales Associate
Staples
05.2021 - 12.2021
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Used consultative sales approach to understand and meet customer needs.
- Educated new sales staff on store policies and customer support operations.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Merchandise Associate
Walmart
08.2018 - 05.2019
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Created attractive displays to promote items.
- Rotated manufacturer products.
Education
Bachelor of Arts - Arts
University of Calcutta
Calcutta, West Bengal, India04.2004
Skills
- Microsoft Outlook
- Customer Relations
- Credit Card Payment Processing
- Process Optimization
- Grammar
- Delivery Scheduling
- Order and Refund Processing
- Conflict Mediation
- Documentation
- Time Management
- Staff Training
- Microsoft Excel
- Process Transactions
- Administrative Support
- Business Development Understanding
- Sales and Upselling
- Customer Data Confidentiality
- Retail Sales Customer Service
- Managing Multiple Tasks
- ADP Workforce Now
- Refund Processing
- Coordination
- Conflict Resolution
- Filing
- Speaking
- Sales Expertise
- Closing Sales
- Microsoft Word
Timeline
Customer Service Representative
The Brick Ltd
12.2021 - Current
Technology Sales Associate
Staples
05.2021 - 12.2021
Sales Associate
The Brick
07.2019 - Current
Merchandise Associate
Walmart
08.2018 - 05.2019
Bachelor of Arts - Arts
University of Calcutta
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