Ridma Ganju
Summary
Reliable, dedicated Customer Service Specialist/manager with over six years of expertise in sales management and office administration, and two years of experience in banking. Highly effective at working with clients of all levels and backgrounds. Skilled in prioritizing and multitasking in a fast-paced environment.Focused Financial Advisor experienced in handling a wide range of financial needs, including retirement planning and insurance decisions. Skilled in using marketing and sales strategies to drive business growth. Experienced customer support specialist skilled in handling escalated issues and delivering exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banking Advisor
RBC (Royal Bank of Canada)
Thunder Bay, ON
2021.09 - Current
- Developing and implementing financial plans for clients to help them reach their short-term and long-term financial goals.
- Providing comprehensive investment planning solutions, such as retirement and new investments. Offering financial solutions for their borrowing needs, such as new/renewal mortgages, personal loans, lines of credit, and credit cards.
- Developing partnerships with retail branches, business banking, and wealth partners to ensure that the investment needs of current and potential customers are met or exceeded.
- Manage client portfolios by monitoring performance and making recommendations based on market conditions and individual circumstances.
- Conduct regular financial reviews with clients to discuss progress towards achieving their objectives.
- Participation in regular staff meetings to discuss strategies for increasing sales goals and meeting customer expectations.
Cash Office Administrator
Walmart Corp.
Thunder Bay, ON
2022.02 - 2022.07
- Maintained organized records of all daily transactions. Prepare weekly, monthly, quarterly, and yearly reports.
- Reconciled discrepancies between physical cash on hand and computer records. Monitor cash limits in registers and perform cash pickups to maintain security and replenish when necessary.
- Conducted audits of incoming and outgoing funds to ensure accuracy of records. Assisting in preparing budgets for the upcoming fiscal year.
- Created purchase orders to restock supplies as needed. Provided support for various accounting functions such as billing, payroll.
- Balanced the overall budget, measure daily cash access needs against money-safe contents, and communicate with managers to replenish the supply of cash on hand when necessary.
- Checked postings and documents for correctness, accuracy and proper coding.
- Assisted with training new employees on proper cash-handling procedures, techniques, and policies. Ensured compliance with cash-handling policies and procedures.
Customer Service Manager/Administrative Officer
Walmart Corp
Thunder Bay, ON
2015.06 - 2022.07
- Developed and implemented strategies for providing an excellent customer service experience. Review customer feedback and complaints to identify areas of improvement, resolve them when possible, using good judgment to make decisions for the customer.
- Trained and regularly mentor associates on performance-oriented strategies and conduct regular training sessions for staff on new products, services, and customer service techniques.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assumed team productivity, ownership, and manage workflow to meet or exceed quality service goals. Manage team personnel's schedules to keep shifts properly staffed.
- Attended and participated in monthly meeting planning and execution of store marketing initiatives, and adhere to all corporate policies and procedures.
- Provided administrative assistance, coordinate support to facilitate general office operations to achieve organizational objectives, and improve office efficiency.
Customer Experience Advisor
Scotiabank
Thunder Bay, ON
2020.10 - 2021.09
- Welcoming customers warmly, identifying customer needs, and providing advice and guidance regarding financial solutions that are in customers' best interests.
- Delivered exceptional service to customers by offering advice and guidance on available digital and self-serve options. The goal is to make it easy, simple, and fast to bank with Scotia.
- Build open, welcoming relationships with customers through managing customer requests for banking services, including handling transactions and customer inquiries.
- Reviewed customer profiles and engage customers in a needs-based conversation to identify opportunities and address everyday banking plans and credit card needs.
- Supported operational activities (e.g., inventory management, escalated service requests, following up on customer applications, filing, opening, and closing activities).
- Managed outbound call process, triaged customer voicemails, and determined priority level of responses.
Education
Advanced Diploma - Interactive Media Development
Confederation College
Thunder Bay, ON06.2018
High School Diploma -
Hammarskjold High School
Thunder Bay, ON06.2015
Skills
- Excellent communication skills (verbal and written)
- Strong analytical and organizational skills
- Working collaboratively
- Team management,
- Enthusiastic Independent, Quick learner
- Punctual
- Reliable Flexible
- Personnel training and development
- Multitasking
- Strongly developed sales and customer service skills
- Decision-making , Complex Problem-Solving
Certification
- Investment Funds in Canada (IFIC)— Canadian Securities Institute
- Personal Financial Services Advice (PFSA) — Canadian Securities Institute
Accomplishments
- RBC Performance Conference Award - 2023
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Cash Office Administrator
Walmart Corp.
2022.02 - 2022.07
Banking Advisor
RBC (Royal Bank of Canada)
2021.09 - Current
Customer Experience Advisor
Scotiabank
2020.10 - 2021.09
Customer Service Manager/Administrative Officer
Walmart Corp
2015.06 - 2022.07
Advanced Diploma - Interactive Media Development
Confederation College
High School Diploma -
Hammarskjold High School