Anchita Mahajan

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)

• Planned and coordinated logistics and materials for committee meetings, and staff
  events.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Streamlined recruitment efforts by implementing applicant tracking systems and improving candidate screening processes.
  Collaborated on strategic marketing plans for brand visibility and market presence.
• Played a pivotal role in crafting compelling marketing content, including brochures and reports.
• Conducted analytical marketing studies and contributed to effective marketing strategies.
• Demonstrated proficiency in Adobe Photoshop, MS Office suite, and MS Windows.
• Upheld a client focused approach with excellent interpersonal skills.
• Adapted to changing priorities, showcased flexibility, and took a proactive approach.

• Skilled at working independently and collaboratively in a team environment
• Cross-trained and backed up other customer service managers.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status about refunds.
• Demonstrated impressive knowledge of consultative sales principles and practices, resulting in 25% increase in sales.

• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Offered advice and assistance to customers, paying attention to special needs or
  wants.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.

Troubleshooting Expertise: Developed a keen ability to swiftly identify and resolve technical issues.

• Customer Service Excellence: Elevated communication skills and customer satisfaction this initiative led to a notable 25% reduction in resolution times and a 15% increase in overall customer satisfaction.
• Adaptability and Multi-Tasking: Thrived in a dynamic work environment with a very high volume of calls and workload. Managed multiple customer inquiries simultaneously, working independently with only minimal supervision.
• Billing Management: Took a proactive role in managing overcharges on bills, Late payments, Scheduling payments demonstrating a meticulous approach to examining discrepancies.
• Problem Resolution: Demonstrated a skillful approach to identifying and providing lasting solutions to technical problems, ensuring customer concerns were addressed effectively.
• Organizational Skills: Maintained a high level of organization, especially when dealing with overcharges on bills.