Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
COURSES
Generic

Ridhima Sharma

Kitchener,Ontario

Summary

Actively seeking a responsible career opportunity to utilize training and skills while contributing significantly to company success. Strong emphasis on organization and motivation, with valuable time management and organizational capabilities. Recent graduate with excellent research, technical, and problem-solving skills, eager to apply them in real-world scenarios. Detail-oriented and quick to grasp new concepts.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Gatestone & Co. International INC
05.2024 - 08.2025
  • Analyze complex technical issues, implement solutions, and maintain high customer satisfaction rates as a Technical Support Representative at Gatestone & Co.
  • Collaborate with cross-functional teams to address recurring issues, contributing to improved product stability and reduced support tickets.
  • Diagnose and resolve complex technical issues, enhancing product stability and reducing support ticket volume through collaborative problem-solving.
  • Drive customer satisfaction by swiftly addressing technical concerns, implementing effective solutions, and contributing to continuous product improvement.
  • Remote

Manufacturer

Toyota Manufacturing Motor Canada
11.2023 - 04.2024
  • Efficient and high-quality production of Toyota vehicles.
  • Overseeing manufacturing processes from raw material procurement to assembly line operations.
  • Working with cutting-edge technology and innovative manufacturing techniques.
  • Supporting Toyota’s sustainability goals through waste management and renewable resources.
  • Actively participating in Kaizen initiatives for process optimization.

Tech Analyst

Eclerx
01.2021 - 04.2022
  • Actively participated in scheduled meetings with management to assess ongoing challenges, discuss potential improvements, and implement solutions to enhance operational effectiveness.
  • Generated comprehensive reports, presentations, and other documentation to communicate key findings, progress updates, and recommendations to relevant stakeholders.
  • Proactively monitored the performance of systems and applications to identify anomalies and potential issues.
  • Conducted troubleshooting procedures to diagnose and resolve program and system malfunctions, ensuring minimal disruption to operations.
  • Employ effective problem-solving techniques to restore normal functioning and prevent the recurrence of issues.

Education

Bachelor's in Computer Application -

Punjab University
07-2021

Web Development - Computer Applications Development

Conestoga College
Kitchener, ON
08-2023

Skills

  • Technical Support, Troubleshooting, Help Desk, Customer Service, Hardware, Software Installation
  • Network Administration, Operating Systems, Remote Support, Security, Documentation, Adaptability, Team Collaboration, Analytical Skills, Implementation Strategies, Menu Memorization, Machine Operations

Accomplishments

  • Employee of the Month – Recognized as the top-performing employee within a specific time frame.
  • Outstanding Performance Award
  • Problem Solving Excellence Award
  • Achieved a 30 percent reduction in security breaches within six months of deployment.
  • Recognized for outstanding leadership qualities in guiding cross-functional teams or leading pivotal projects to fruition.
  • Honors creativity in developing new technologies or processes.

LANGUAGES

English, Hindi, Punjabi.

Timeline

Technical Support Representative

Gatestone & Co. International INC
05.2024 - 08.2025

Manufacturer

Toyota Manufacturing Motor Canada
11.2023 - 04.2024

Tech Analyst

Eclerx
01.2021 - 04.2022

Bachelor's in Computer Application -

Punjab University

Web Development - Computer Applications Development

Conestoga College

COURSES

International Customer Support
Ridhima Sharma