Ridhima Sharma
Kitchener,Ontario
Summary
Actively seeking a responsible career opportunity to utilize training and skills while contributing significantly to company success. Strong emphasis on organization and motivation, with valuable time management and organizational capabilities. Recent graduate with excellent research, technical, and problem-solving skills, eager to apply them in real-world scenarios. Detail-oriented and quick to grasp new concepts.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Gatestone & Co. International INC
05.2024 - 08.2025
- Analyze complex technical issues, implement solutions, and maintain high customer satisfaction rates as a Technical Support Representative at Gatestone & Co.
- Collaborate with cross-functional teams to address recurring issues, contributing to improved product stability and reduced support tickets.
- Diagnose and resolve complex technical issues, enhancing product stability and reducing support ticket volume through collaborative problem-solving.
- Drive customer satisfaction by swiftly addressing technical concerns, implementing effective solutions, and contributing to continuous product improvement.
- Remote
Manufacturer
Toyota Manufacturing Motor Canada
11.2023 - 04.2024
- Efficient and high-quality production of Toyota vehicles.
- Overseeing manufacturing processes from raw material procurement to assembly line operations.
- Working with cutting-edge technology and innovative manufacturing techniques.
- Supporting Toyota’s sustainability goals through waste management and renewable resources.
- Actively participating in Kaizen initiatives for process optimization.
Tech Analyst
Eclerx
01.2021 - 04.2022
- Actively participated in scheduled meetings with management to assess ongoing challenges, discuss potential improvements, and implement solutions to enhance operational effectiveness.
- Generated comprehensive reports, presentations, and other documentation to communicate key findings, progress updates, and recommendations to relevant stakeholders.
- Proactively monitored the performance of systems and applications to identify anomalies and potential issues.
- Conducted troubleshooting procedures to diagnose and resolve program and system malfunctions, ensuring minimal disruption to operations.
- Employ effective problem-solving techniques to restore normal functioning and prevent the recurrence of issues.
Education
Bachelor's in Computer Application -
Punjab University
07-2021
Web Development - Computer Applications Development
Conestoga College
Kitchener, ON08-2023
Skills
- Technical Support, Troubleshooting, Help Desk, Customer Service, Hardware, Software Installation
- Network Administration, Operating Systems, Remote Support, Security, Documentation, Adaptability, Team Collaboration, Analytical Skills, Implementation Strategies, Menu Memorization, Machine Operations
Accomplishments
- Employee of the Month – Recognized as the top-performing employee within a specific time frame.
- Outstanding Performance Award
- Problem Solving Excellence Award
- Achieved a 30 percent reduction in security breaches within six months of deployment.
- Recognized for outstanding leadership qualities in guiding cross-functional teams or leading pivotal projects to fruition.
- Honors creativity in developing new technologies or processes.
LANGUAGES
English, Hindi, Punjabi.
Timeline
Technical Support Representative
Gatestone & Co. International INC
05.2024 - 08.2025
Manufacturer
Toyota Manufacturing Motor Canada
11.2023 - 04.2024
Tech Analyst
Eclerx
01.2021 - 04.2022
Bachelor's in Computer Application -
Punjab University
Web Development - Computer Applications Development
Conestoga College
COURSES
International Customer Support