Ridhi Mahbubani
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service representative position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/Sales Associate
Staples
01.2023 - 04.2023
- Assisted in resolving customer service complaints, purchases, returns, and exchanges
- Responded promptly and provided assistance with customer inquiries regarding technology and print/copy center services
- Stocked and organized front-end racks, shelves, and merchandise areas according to assignments
- Maintained cleanliness throughout the store premises
- Ensured high levels of customer satisfaction through attentive service
Sales Associate
Ardene
09.2022 - 11.2022
- Responsibilities included greeting customers, facilitating purchases, returns, and exchanges, packaging customer purchases, assisting customers in finding products, ensuring all prices and items, organizing shelves and displays, and handling the changing rooms department.
Customer Service Representative
Best Buy
10.2022 - 10.2023
- Welcomed and engaged with customers upon their arrival
- Provided personalized assistance to customers in locating products
- Attended to customer inquiries and resolved issues with empathy and professionalism
- Managed returns and exchanges efficiently
- Conducted transactions, including processing payments via credit cards, debit cards, and cash
- Guided customers through the online ordering process and assisted with placing orders
- Oversaw the fulfillment of online orders using in-store inventory, ensuring prompt completion
- Communicated order status updates promptly and accurately to both the system and the customer
- Packaged orders according to specific packaging guidelines
- Successfully executed all Ship-from-Store and Buy Online, Pickup In-Store operations
Education
Bachelor of Arts - Psychology
York University
Toronto, ON10.2024
Skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Flexible and Adaptable
- Attention to Detail
- Multitasking
- Organizational Skills
Languages
English - Fluent
Spanish - Intermediate
Hindi - Fluent
Sindhi - Proficient
Timeline
Customer Service Representative/Sales Associate
Staples
01.2023 - 04.2023
Customer Service Representative
Best Buy
10.2022 - 10.2023
Sales Associate
Ardene
09.2022 - 11.2022
Bachelor of Arts - Psychology
York University
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