Riddah Virk
Etobicoke,ON
Summary
Dynamic professional with a proven track record at Shoppers Drug Mart, enhancing customer engagement and boosting sales through expert beauty consultations and workshops. Excelled in high-stress customer service roles, demonstrating exceptional organization, collaboration, and problem-solving skills. Skilled in fast-paced environments, with a keen ability to swiftly master new information, ensuring client satisfaction and loyalty. Proficient in managing administrative tasks, ensuring accuracy in providing support to both patients and clinical staff.
Overview
4
4
years of professional experience
Work History
Beauty Specialist
Shoppers Drug Mart
04.2023 - Current
- Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
- Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
- Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.
- established a great rapport with customers by greeting them in a friendly manner. providing information about policies, store locations and promotions.
Customer Service Representative
Tim Hortons
03.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Epic Support Staff
Trillium Health Partners
08.2020 - 11.2020
- Applied strong problem-solving skills and the ability to grasp information quickly to receive comprehensive training on Epic.
- Utilized strong communication and teamwork abilities to effectively troubleshoot issues, answer questions, and provide guidance on navigating the Epic platform.
- Collaborated effectively with clinical team members and physicians to provide support during go-live.
Education
Bachelor of Science - Health Studies
York University
Toronto, ON04.2025
Skills
- Excellent organization, collaboration, time management, and analytical skills
- Capable of working in a fast paced environment
- Detail oriented and strong ability to learn new info quickly
- Client consultation abilities
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Beauty Specialist
Shoppers Drug Mart
04.2023 - Current
Customer Service Representative
Tim Hortons
03.2022 - 09.2022
Epic Support Staff
Trillium Health Partners
08.2020 - 11.2020
Bachelor of Science - Health Studies
York University