RIDA ZOURAIBI

• Lead and coach a frontline team of 50+ employees, focusing on operational efficiency, service quality, and customer satisfaction.

• Oversee daily service operations, employee scheduling, performance monitoring, and workflow optimization in a fast-paced environment.

• Develop and implement employee coaching and training initiatives to improve customer interactions, service consistency, and transaction accuracy.

• Support performance improvement through real-time coaching, problem-solving, and continuous feedback to frontline employees.

• Identify operational improvement opportunities and implement process adjustments to enhance efficiency and overall customer experience.

• Handle escalated customer situations and conflict resolution while maintaining a professional and customer-focused approach.

• Promote a culture of accountability, teamwork, and service excellence through hands-on leadership and employee engagement.

• Supported front-end operations by supervising daily service activities, coordinating staff assignments, and ensuring operational efficiency during high-volume periods.

• Assisted in coaching and developing frontline employees to improve customer service standards, communication, and overall team performance.

• Monitored daily performance and workflow execution to support service consistency and customer satisfaction objectives.

• Contributed to process improvement initiatives that enhanced checkout efficiency and reduced operational bottlenecks.

• Assisted with employee scheduling, onboarding, and day-to-day operational support in a fast-paced customer service environment.

• Helped resolve customer concerns and escalated situations through effective communication and problem-solving.

• Supported customer engagement initiatives, including loyalty program promotion and service experience improvement efforts.

• Delivered customer-focused service throughout the vehicle rental process, ensuring a smooth and professional client experience.

• Managed customer inquiries, contracts, billing issues, and service-related concerns with accuracy and professionalism.

• Collaborated with operational teams to support efficient service delivery and customer satisfaction.

• Ranked among the top regional performers in upselling and customer satisfaction through consultative service and strong client relationship management.

• Managed and developed client relationships by providing personalized financial solutions and maintaining high service standards.

• Conducted client needs assessments and recommended appropriate banking products based on customer objectives and financial situations.

• Resolved customer inquiries and service-related issues while ensuring a professional, customer-focused experience.

• Consistently achieved performance objectives through client retention, relationship management, and consultative service approaches.

• Maintained strong customer satisfaction by building long-term client trust and delivering responsive support in a fast-paced environment.

• Assisted customers throughout the vehicle purchasing process by identifying client needs and recommending suitable automotive solutions.

• Built and maintained strong customer relationships through consultative communication and personalized service support.

• Collaborated with dealership teams to ensure a smooth customer experience throughout sales, financing, and delivery processes.

• Exceeded monthly sales objectives through customer-focused engagement, relationship management, and service-oriented sales strategies.

• Supported dealership reputation and customer satisfaction by delivering professional follow-up and responsive client service.