Jason Saab,sas,

• Oversaw day-to-day operations and service delivery in a luxury retail mall, ensuring compliance with service, safety, and operational standards.
• Recruited, trained, and led a team focused on customer service, safety, and engagement.
• Collaborated with luxury tenants (e.g., Chanel, Stone Island) to align store presentation and customer experience with brand expectations.
• Developed action plans and training programs to improve staff efficiency, communication, and accountability.
• Ensured daily readiness of facility—comparable to “closing to open” expectations—creating seamless transitions and peak customer service performance.
• Directed multi-site operations, delivering exceptional client satisfaction, operational efficiency, and measurable reductions in loss.
• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

• Oversaw day-to-day retail operations and shrink control for multiple No Frills grocery store locations across the GTA, ensuring alignment with store standards, customer service excellence, and compliance with company procedures.
• Managed staffing across locations—including hiring, onboarding, scheduling, and coaching of over 20 team members—driving performance improvements and morale.
• Delivered a 40% reduction in shrink by implementing in-store audits, team training, and process improvements focused on theft prevention and stock integrity.
• Partnered with store managers and department heads to improve front-end operations, POS compliance, cash handling, and customer incident response.
• Designed and rolled out a specialized training program to develop associate awareness in loss prevention, safety protocols, and customer conflict resolution.
• Used internal reports, store assessments, and KPIs to track performance, take corrective action, and support profitability targets.
• Provided real-time support to store teams during high-traffic periods and incident escalations—helping ensure a safe and positive shopping experience for customers.
• Played a key role in improving compliance and consistency across all locations, contributing to an overall improvement in staff accountability and store presentation.
• Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.

• High-Risk Site Management: Oversaw security operations for 12+ complex sites, including shelters, transitional housing, and retail locations impacted by gang activity, substance abuse, and mental health challenges.
• Mental Health-Centered Approach: Coordinated with crisis teams and community outreach programs to deliver safe, respectful responses to individuals experiencing mental health crises, reducing repeat incidents by 30%.
• Elite Client Service & Retention: Simultaneously managed high-end retail and residential clients—including flagship luxury properties—achieving a 96%+ client retention rate through discretion, consistent service quality, and tailored security planning.
• Dual-Environment Expertise: Successfully balanced the demands of volatile environments with the expectations of high-profile clients, delivering elite-level protection while preserving a refined and welcoming atmosphere.
• Tactical Team Development: Built and led a team of 40+ tactically trained guards, implementing scenario-based training focused on de-escalation, professionalism, and high-stress decision-making.
• Security Policy & Threat Protocols: Developed advanced site-specific protocols that led to a 40% drop in violent incidents, and ensured rapid coordination with emergency services when required.
• Budget Oversight: Managed a budget exceeding $900K, ensuring optimal resource allocation for training, equipment, and operational effectiveness in both tactical and luxury service contexts.
• Facilitated cross-functional training sessions for security personnel, fostering teamwork and contributing to a marked improvement in overall performance.
• Fraud Detection & Reporting: Monitored and investigated potential fraud cases in coordination with in-store teams and local police, using a dedicated Loss Prevention Management System (LPMS) to track suspicious purchases, validate client data, and document findings.
• Cross-Functional Collaboration: Worked closely with customer service and fulfillment teams to intercept suspicious transactions in real time, minimizing financial loss and improving incident response efficiency.

Performed security walks around store to monitor employee and customer activities.

• Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
• Interviewed employees and suspects and drafted reports to assist law enforcement.
• Streamlined shrink management program and trained Loss Prevention Officers.
• Audited10 stores on weekly basis to identify deficiencies and identified potential causes.
• Contributed to the establishment of a positive work culture focused on reducing losses and improving overall performance.
• Enhanced store security by implementing comprehensive loss prevention strategies and procedures.

• Functioned as primary security contact and enforcer for tenants and customers within a high-volume commercial environment, performing routine patrols to effectively detect, deter, and respond to incidents while providing first-level support to customers and tenants for emergency response, reported theft, and overall threat de-escalation.
• Maintained widespread recognition for building and collaborating relations with tenants and cross-functional personnel, receiving numerous internal recognitions, as well as accelerated promotion to a full-time position within the first 3 months.

• Managed, coached, and supervised a team of 15 security guards to provide full-scope security services for a diverse, multicultural campus environment, supporting both student and academic executive safety while remaining on-call for any notified incidents or medical emergencies. Concurrently facilitated faculty education sessions to promote an active and campus-wide dedication to individual safety.
• Received internal recognition as Employee of the Month and was promoted to Supervisor in 8 months for consistently going above and beyond for student and faculty safety, instinctively providing encompassing service and incident support to maximize overall campus safety.
• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.

• Patrolled and monitored various highly trafficked public areas in Brampton including recreation centers, libraries, and bus terminals. Supervised stationed static guards to ensure compliance with established policies and procedures while maintaining constant vigilance to report and document any identified suspicious activity.
• Received multiple commendations for effective and efficient reporting, resulting in rapid growth into Mobile Guard position within first year to supervise and manage team of mobile officers across Brampton.