RIDA MASOOD
Niagara Falls,ON
Summary
Motivated, Resourceful known for high productivity and efficient task completion. Skilled in critical thinking, emergency response, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring effective collaboration and positive outcomes in high-pressure situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
Home Depot
Burlington, ON
06.2024 - Current
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Lead and manage a team of 7 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Asset Protection Associate
Home Depot Canada
Mississauga, ON
08.2023 - Current
- Observed sales floor and point-of-sale area to identify theft activities or fraudulent internal or external theft
- Monitored surveillance cameras to deter and respond to theft
- Investigated all theft cases thoroughly by gathering evidence from witnesses and reviewing CCTV footage
- Conducted audits of merchandise stock levels at stores periodically and provided recommendations to reduce shrinkage
Customer Service Manager
Barburrito Resturant Inc
Georgetown, ON
07.2019 - 05.2023
- Assisted customers with resolving service-related issues
- Utilized problem solving techniques to quickly resolve escalated issues from customers
- Interacted with customers to quickly handle escalated queries and complaints
- Managed customer service staff by communicating expectations and monitoring and analyzing results
Asset Protection Associate
Walmart Distribution Center
Mississauga, ON
10.2018 - 02.2019
- Performed regular patrols around the store premises using surveillance equipment such as radios and cell phones
- Analyzed data reports related to inventory discrepancies and investigated possible causes of losses
- Verified properly functioning alarm systems and locks throughout store
- Reviewed and analyzed accident loss trends to develop effective risk control solutions
Loss Prevention Specialist
Walmart Canada
Mississauga, ON
04.2016 - 01.2018
- Assisted in the development of loss prevention programs designed to reduce shrinkage and increase profitability
- Ensured compliance with applicable laws, regulations, policies, and procedures related to loss prevention
- Analyzed data from various sources such as video surveillance footage, sales records, and incident reports
Education
Diploma - Protection, Security And Investigation
Conestoga College Institute of Technology And Advanced Learning
ONCertificate - Office Administration
Conestoga College Institute of Technology And Advanced Learning
ONSkills
- Customer Service Management
- Documentation & Report Writing
- MS Office Suite: Word, Excel
- Sales Goal Attainment
- Team Leadership
- Stress Management
- Client Acquisition & Retention
- Multilingual: English, Urdu & Punjabi
- Time Management
- Multitasking
- Problem Solving
Certification
- First Aid/CPR Certified - Level C
- Security License
- Firearms Safety License Restricted/Non Restricted
References
References available upon request
Languages
English
Full Professional
Urdu
Professional
Punjabi
Professional
Timeline
Department Manager
Home Depot
06.2024 - Current
Asset Protection Associate
Home Depot Canada
08.2023 - Current
Customer Service Manager
Barburrito Resturant Inc
07.2019 - 05.2023
Asset Protection Associate
Walmart Distribution Center
10.2018 - 02.2019
Loss Prevention Specialist
Walmart Canada
04.2016 - 01.2018
Diploma - Protection, Security And Investigation
Conestoga College Institute of Technology And Advanced Learning
Certificate - Office Administration
Conestoga College Institute of Technology And Advanced Learning