Ricky Patel
Pointe-Claire,PQ
Summary
Dynamic professional with a proven track record at Wealthsimple, adept in data modeling and fostering exceptional customer experiences. Excelled in cross-functional teamwork and innovative problem-solving, enhancing team performance and customer satisfaction. Skilled in Python and effective communication, fluent in multiple languages, and committed to leveraging machine learning for strategic advancements.
Overview
8
8
years of professional experience
Work History
Customer Experience Associate
Wealthsimple
Toronto, Ontario
11.2024 - Current
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Handled customer service through phones, chats, and emails.
Customer Experience Associate
TD Canada Trust
Pierrefonds, Quebec
09.2021 - 11.2024
- Was constantly a top performer in the Montreal District for three years in terms of sales.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Supported sales team members to drive growth and development.
TECHNICAL PUBLICATIONS, PRODUCTION PLANNING/ANALYS
Bombarider
Dorval, Quebec
08.2022 - 12.2022
- Played a crucial remote role in the launch of a new plane line (Global 7500).
- Extracted and visualized data, communicating with various departments through daily remote meetings to track progress.
- Enhanced collaboration in virtual teams and adaptation to new software.
- Excelled in data management, and enriched communication skills.
- Demonstrated strong time management skills in a dynamic, remote work environment.
Customer Service Supervisor
Canadian Tire
Dorval, Quebec
05.2017 - 09.2022
- Served over 100,000 customers, managed cash, and led a team.
- During COVID, I took charge of online orders and surpassed general in-store revenue due to my organizing and team management skills.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Bachelors of Commerce - Buisness Technology Management
Concordia University
Montreal12-2025
Skills
- Object-oriented programming
- Machine learning
- Jupyter notebooks
- Python
- Data modeling
- SQL development
- System analysis
- Power BI
- SAP
- Multilingual (English, French, Gujarati, Hindi, Spanish)
Accomplishments
- Top performer in terms of pace for 2 years straight (2023-2024).
Languages
English
Professional
French
Professional
Spanish
Limited
Gujarati
Professional
Timeline
Customer Experience Associate
Wealthsimple
11.2024 - Current
TECHNICAL PUBLICATIONS, PRODUCTION PLANNING/ANALYS
Bombarider
08.2022 - 12.2022
Customer Experience Associate
TD Canada Trust
09.2021 - 11.2024
Customer Service Supervisor
Canadian Tire
05.2017 - 09.2022
Bachelors of Commerce - Buisness Technology Management
Concordia University
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