Vrushti Shah
Waterloo
Summary
Dynamic Customer Service Associate with a strong work ethic at Farah Foods, excelling in sales upselling techniques and fostering positive team engagement. Proven ability to manage high-volume transactions with accuracy while training new employees. Proficient in SQL database management, enhancing operational efficiency and customer satisfaction.
Offering solid foundation in customer service and keen interest in financial services, ready to learn and grow in banking environment. Brings understanding of financial principles and ability to quickly adapt to banking procedures and software. Ready to use and develop analytical and communication skills in upcoming opportunities
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate Cashier
Farah Foods
06.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Volunteer
Conestoga College
09.2023 - 09.2023
- Supported diverse groups of incoming students by offering personalized advice tailored to individual needs based on major or interests.
- Collaborated with fellow volunteers to develop and implement effective icebreaker games and activities for orientation sessions.
- Improved communication between faculty, staff, and new students by effectively relaying important updates throughout the orientation process.
- Managed logistics for large-scale campus events such as convocation ceremonies or club fairs, ensuring proper setup and execution of all planned activities.
- Facilitated connections among newly acquainted peers through group icebreakers designed to promote social interaction outside structured orientation programming.
- Served as an approachable point of contact for parents and guardians, addressing concerns and answering questions regarding their child''s college experience.
- Organized registration materials for distribution at orientation events, streamlining check-in processes for efficiency.
- Enhanced student orientation experience by providing informative and engaging campus tours.
- Assisted new students with the enrollment process, ensuring a smooth transition into their college environment.
- Served as a positive ambassador of the university by sharing personal experiences and insights with new students during campus tours or Q&A sessions.
- Helped students troubleshoot and resolve issues with registration.
Education
Advanced Diploma - Software Engineering Technology
Conestoga College
Waterloo, ON05-2025
Skills
- Dedicated Work Ethic
- Consistent Reliability
- Positive Team Engagement
- Sales Upselling Techniques
- JavaScript Programming Expertise
- SQL Database Management
- Object-oriented programming
- Python
- Front-end development
- Web technologies
- Code debugging
- Git proficiency
Languages
English
Full Professional
Hindi
Full Professional
Certification
Software Engineer from TOPS TECHNOLOGIES
Google Analytics Certification from Skillshop
Timeline
Customer Service Associate Cashier
Farah Foods
06.2024 - Current
Volunteer
Conestoga College
09.2023 - 09.2023
Advanced Diploma - Software Engineering Technology
Conestoga College
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