Rickshenay Smith
San Francisco
Summary
Reliable and service-driven professional with experience in resident support, front-desk operations, team leadership, food safety compliance, and customer service. Proven ability to maintain safe, organized environments, respond calmly to urgent situations, document shift activity, and build trust with diverse populations, including seniors and individuals with mental health challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deli Associate
Bi-Rite Supermarket
San Francisco, CA
02.2025 - 06.2025
- Prepared and packaged deli items following strict food safety and sanitation standards
- Maintained clean, organized service areas and ensured proper product rotation (FIFO)
- Performed routine cleaning and waste disposal in compliance with city guidelines
- Assisted customers by providing product information and recommendations, enhancing overall shopping experience.
- Managed inventory levels, conducting regular stock checks to minimize waste and ensure freshness.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
Shift Leader
Ike’s Love & Sandwiches
San Francisco, CA
06.2024 - 01.2025
- Trained and mentored team members on sandwich preparation techniques and customer service protocols.
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Coordinated shift schedules, optimizing staff coverage during peak hours for enhanced service efficiency.
- Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Restaurant Store Manager
Shake Shack
San Francisco, CA
01.2022 - 06.2024
- Enforced food safety, sanitation, and health compliance standards
- Responded to guest and staff concerns with professionalism and urgency
- Completed detailed shift reports and ensured accurate opening and closing procedures
- Operated and maintained commercial kitchen equipment
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
- Led team meetings focused on operational improvements and goal alignment.
- Oversaw facility maintenance tasks for optimal restaurant appearance and functionality.
- Improved employee retention rates through effective recruitment, onboarding, and mentoring programs.
- Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decisionmaking.
Customer Service Representative
California Check Cashing Stores (Community Choice Financial)
San Pablo, CA
07.2021 - 12.2021
- Processed check cashing and loan transactions efficiently while following risk assessment protocols
- Provided exceptional customer support, resolving issues and enhancing client satisfaction.
- Collaborated with team members to streamline workflow processes and enhance service delivery.
- Educated customers on financial products, improving understanding and service utilization.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Cashier / Customer Service
Chipotle Mexican Grill
San Francisco, CA
11.2019 - 03.2020
- Designed and executed planting plans that enhanced visual appeal of community spaces.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Removed debris and waste from outdoor areas.
Home Care Provider
Homebridge
San Francisco, CA
06.2018 - 09.2019
- Provided in-home support to seniors and veterans, including individuals with mental health challenges
- Assisted with daily living activities such as cooking, cleaning, and mobility support
- Accompanied clients to medical appointments and advocated for their health needs
- Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
Youth Commission Intern
SF YouthWorks
San Francisco, CA
09.2017 - 05.2018
- Served as a public-facing point of contact for the Youth Commission
- Collaborated with team members to assess program effectiveness and identify improvement areas.
- Streamlined documentation processes to enhance information accessibility for team members.
- Coordinated schedules and meetings to enhance team collaboration and communication.
- Created detailed reports summarizing project progress, contributing to strategic planning discussions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Landscaper Assistant
Bayview Hunters Point Foundation
San Francisco, CA
09.2014 - 06.2017
- Designed and executed planting plans that enhanced visual appeal of community spaces.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Removed debris and waste from outdoor areas.
Education
High School Diploma - undefined
Ida B. Wells High School
San Francisco, CASkills
- Resident & Customer Support
- Front Desk & Facility Operations
- Safety & Risk Awareness
- Incident Reporting & Documentation
- Microsoft Office (Word, Excel)
- Shift Reports & Administrative Support
- Team Leadership & Training
- Food Safety & Sanitation Compliance
- Cash Handling & POS Systems
- De-escalation & Professional Communication
Certification
- Manager Food Safety Certification (Valid: Sept 2022 – Sept 2027)
- California Responsible Beverage Service Certification (Valid: Oct 2022 – Oct 2025)
Timeline
Deli Associate
Bi-Rite Supermarket
02.2025 - 06.2025
Shift Leader
Ike’s Love & Sandwiches
06.2024 - 01.2025
Restaurant Store Manager
Shake Shack
01.2022 - 06.2024
Customer Service Representative
California Check Cashing Stores (Community Choice Financial)
07.2021 - 12.2021
Cashier / Customer Service
Chipotle Mexican Grill
11.2019 - 03.2020
Home Care Provider
Homebridge
06.2018 - 09.2019
Youth Commission Intern
SF YouthWorks
09.2017 - 05.2018
Landscaper Assistant
Bayview Hunters Point Foundation
09.2014 - 06.2017
High School Diploma - undefined
Ida B. Wells High School