Sergio Ocana
San Luis Obispo
Summary
Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
3
3
years of professional experience
Work History
Deli Associate
California Fresh Market
San Luis Obispo
08.2024 - Current
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Adhered to company policies and procedures related to food handling processes.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Checked expiration dates on packaged goods before placing them on display.
- Prepared sandwiches according to customer specifications.
- Maintained cleanliness of deli area, including tables and counters.
Courtesy Clerk
Safeway
10.2023 - 08.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
Event Staff Member
Morgan Hill Sports Complex
05.2022 - 06.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Education
Business
Cuesta College
San Luis Obispo, CA05-2026
High School Diploma -
Live Oak
Morgan Hill, CA06.2024
Skills
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Outgoing and Friendly
- Teamwork and Collaboration
- Customer Assistance
- Patience and Tolerance
- Cart returns
- Safety awareness
- Floor cleaning
- Effective Communication
- Store Cleaning
- Cart Collection
- Price Checking
- Guest Relations
- Customer Support
- Active Listening
- Customer Service Management
- Event Setup
- Cleaning and sanitization
- Problem solving
- Safe food handling practices
- Preparing food items
- Time management
- Effective communication
- Team collaboration
- Customer service
- Portion control
- Food safety
- Equipment safety
- Allergen awareness
- Sandwich making
- Sanitation practices
References
References available upon request.
Timeline
Deli Associate
California Fresh Market
08.2024 - Current
Courtesy Clerk
Safeway
10.2023 - 08.2024
Event Staff Member
Morgan Hill Sports Complex
05.2022 - 06.2023
Business
Cuesta College
High School Diploma -
Live Oak
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