Richmond Asante
Hamilton
Summary
Accomplished IT support technician with a proven track record of delivering exceptional customer service and driving technical improvements. Proficient in networking, software implementation, hardware installation, and user support. Recognized for attention to detail, industry certifications, and achievement of departmental goals. Seeking a dynamic, growth-oriented role in a company that fosters a positive work environment and exceptional customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Security Analyst
Newmont Gold Mines Ltd
06.2020 - 03.2024
- Implemented and managed network security measures, reducing incidents by 50%
- Conducted regular vulnerability assessments and penetration testing to enhance security
- Developed and implemented security policies ensuring compliance with standards
- Led incident response, investigated breaches, and implemented preventive measures
- Monitored security logs and alerts to detect and respond to potential threats
Help Desk Technician
Northern Electricity Distribution Company
08.2018 - 05.2020
- Resolved user hardware/software issues to ensure smooth operations and user satisfaction.
- Managed user accounts and permissions, implementing access controls for data security.
- Performed regular backups and disaster recovery testing to ensure business continuity.
- Delivered comprehensive user training and ongoing technical support for technology deployments.
- Maintained IT asset inventory and conducted regular maintenance to optimize performance.
IT Technical Support Intern
Northern Electricity Distribution Company
07.2017 - 04.2018
- Assisted the IT team in diagnosing and resolving hardware and software problems for employees.
- Responded to help desk tickets and provided timely resolution to technical issues.
- Conducted user training sessions to enhance their understanding of software applications and tools.
- Assisted in network troubleshooting and resolved connectivity issues.
Education
Graduate Diploma - Cyber Security Analytic
Mohawk College
Hamilton, ON04.2024
Bachelor of Science - Computer Science
University of Energy and Natural Resources
Sunyani, Bono12.2021
Higher National Diploma - Information and Communication Technology
Sunyani Technical University
Sunyani, Bono06.2018
Skills
- Proficient in troubleshooting and resolving a wide range of hardware, software, and network issues
- Excellent communication skills, both verbal and written, to effectively interact with users and provide clear explanations
- Strong problem-solving and analytical skills, with the ability to systematically approach and resolve complex technical problems
- Experienced in installing, configuring, and maintaining computer equipment, software applications, and new workstations
- Skilled in following ITIL Incident Management principles to receive, categorize, prioritize, and resolve incidents within agreed SLAs
- Adept at onboarding new personnel, including assigning appropriate licenses, software, and provisioning hardware
- Proficient in documenting issues, solutions, and updates in the JIRA Service Management Tool
- Flexible and adaptable to work in a 24/7 on-call rotation, including weekends
- Collaborative team player, able to work effectively with IT teams and cross-functional stakeholders
Certification
- CCNA Certification Feb 2020
- Microsoft SC-900 Certification Apr 2024
- Microsoft Azure AZ-900 Certification Dec 2023
Timeline
IT Security Analyst
Newmont Gold Mines Ltd
06.2020 - 03.2024
Help Desk Technician
Northern Electricity Distribution Company
08.2018 - 05.2020
IT Technical Support Intern
Northern Electricity Distribution Company
07.2017 - 04.2018
Bachelor of Science - Computer Science
University of Energy and Natural Resources
Higher National Diploma - Information and Communication Technology
Sunyani Technical University
Graduate Diploma - Cyber Security Analytic
Mohawk College
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