Richelle Kennedy
Holyrood,NL
Summary
Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations at Tinys Bar and Grill. Excelled in staff supervision and guest relations, significantly boosting repeat business. Skilled in cash handling and POS system operations, I foster team collaboration and ensure compliance with food safety standards, driving operational excellence. Dynamic supervisor possessing first-rate communication, recordkeeping and time management skills. Extensive knowledge of suggestive selling techniques, inventory management and banquet and special event coordination and pricing. Offering 10 years of experience performing general supervisory and management duties, including employee scheduling and handling customer concerns.
Overview
31
31
years of professional experience
Work History
Front of House Supervisor
Tinys Bar and Grill
06.2014 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
Branch Postmaster
Canada Post
01.2003 - 04.2013
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Enhanced customer satisfaction by providing timely and efficient postal services to the community.
- Prepared detailed reports on branch performance for upper management review, recommending changes where necessary to improve operational effectiveness.
- Handled escalated customer complaints effectively, resolving issues promptly while maintaining a professional demeanor.
- Mentored new employees to foster a positive work environment and encourage teamwork amongst staff members.
Greenhouse Specialist/Sales Associate
Conways Flowers
05.1993 - 09.2007
- Conducted soil tests regularly to maintain proper nutrient levels, contributing to strong root systems and robust plant health.
- Maintained detailed records of crop performance, enabling efficient tracking of successes and areas needing improvement over time.
- Ensured compliance with local regulations regarding pesticide application procedures by following strict safety guidelines when applying chemicals within the greenhouse setting.
- Employed creative problem-solving skills to address unforeseen challenges, helping maintain a productive greenhouse environment despite unexpected obstacles.
- Optimized growing space utilization by designing custom trellis systems that supported vertical expansion of plants while maximizing sunlight exposure.
Education
Bachelor of Arts - Sociology
Memorial University of Newfoundland
St John’s, NL06.2001
Skills
- Workplace Safety
- Hospitality Industry Knowledge
- Food Safety Compliance
- Guest Relations
- Task Delegation
- Quality Control
- Staff Motivation
- Staff Supervision
- Employee Scheduling
- Reservation Management
- Restaurant Operations
- Upselling strategies
- Complaint Handling
- POS system operations
- Emergency Procedures
- Reliability
- Excellent Communication
- Team Collaboration
- Cash Handling
- Food and Beverage Service
Languages
French
Limited Working
Timeline
Front of House Supervisor
Tinys Bar and Grill
06.2014 - Current
Branch Postmaster
Canada Post
01.2003 - 04.2013
Greenhouse Specialist/Sales Associate
Conways Flowers
05.1993 - 09.2007
Bachelor of Arts - Sociology
Memorial University of Newfoundland
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